Development Support Engineer - Microsoft Graph

Title: Freelance Opportunity - Development Support Engineer (Microsoft Graph)

Location: Remote  

Type: Contract

Workplace: Fully remote

Job Description:

Remote | Flexible Hours | Freelance | Paid Per Ticket

(Only for Spanish and Portuguese Speakers)

About the Role:

We are looking for freelance Spanish or Portuguese-speaking support engineers to help Microsoft customers troubleshoot and resolve issues related to Microsoft Graph API. This is a remote, freelance role with the option to work 4 or 8 hours per day. You will be paid on a per-ticket basis, with consolidated payouts at the end of each month.

This is a development-oriented support role ideal for engineers with experience in Microsoft 365 services and REST APIs.

About Us:

Gigmo Solutions Pvt. Ltd is a Microsoft Partner and a fast-growing global organization providing multilingual technical support. We operate in North America, Europe, Africa, and Asia and support clients in multiple languages. Our gig-based model and use of AI-driven tools enable faster, more flexible, and cost-effective support solutions.

Key Responsibilities:

• Provide technical support for Microsoft Graph-related issues via chat or voice
• Assist customers in understanding Graph API behavior, errors, and best practices
• Investigate problems across services like Teams, Outlook, SharePoint, and Azure AD
• Reproduce issues, analyze API requests/responses, and guide users to solutions
• Document resolutions clearly and maintain communication with customers throughout the support cycle

Required Skills:

• Fluency in Spanish or Portuguese (written and spoken) – mandatory
• Strong written and verbal communication skills
• Ability to troubleshoot REST APIs and interpret HTTP status codes and JSON responses
• Familiarity with OAuth2, Azure AD authentication, and Microsoft Identity Platform
• Basic knowledge of Microsoft 365 services like Outlook, Teams, SharePoint, and OneDrive
• Understanding of application registration, token acquisition, permissions, and scopes
• Experience using tools such as Postman, Fiddler, Graph Explorer, or browser dev tools
• Comfortable with basic scripting in PowerShell, JavaScript, or Python for testing purposes

Nice to Have:

• Prior support experience in a technical role (L2 or development support)
• Familiarity with Microsoft Azure portal and app configuration
• Hands-on experience debugging authentication or permission-related issues in cloud apps

Join 1000+ freelancers already working with Gigmo on exciting global projects. Whether you’re looking for flexible hours or extra income alongside your current job — this is a great opportunity to support enterprise clients and build your technical profile.