Data Exchange Manager

Title: Data Exchange Manager

Location:  US

Job Description:

Requisition ID: 92923

Department: Group Benefit Solutions

Job Function: Group Benefit Solutions

Role Location Designation

Fully Remote

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Job Description – Data Exchange Manager
The Data Exchange Manager leads a high-performing team responsible for implementing and managing data interfaces that support New York Life’s products and services. This role is pivotal in driving change toward a more consultative, data-driven partnership model with our clients — helping them understand how their data powers service delivery and administrative excellence.

The individual will champion team development through continuous upskilling, fostering a culture of adaptability, accountability, and collaboration to support the new way of working. This includes equipping team members with the knowledge and confidence to engage clients consultatively, translate data insights into meaningful outcomes, and leverage technology to optimize delivery.

Key Responsibilities
• Drive Organizational Change & Team Development
• Lead the transformation of the Data Exchange function to align with modern, consultative client engagement practices.
• Develop and execute a structured upskilling roadmap to enhance technical, analytical, and consultative capabilities across the team.
• Promote a culture of continuous improvement, innovation, and data-driven decision-making.
• Client Engagement & Consultative Partnership
• Guide the team to conduct client discussions that focus not only on file accuracy but also on how data supports service delivery and administrative efficiency.
• Act as a trusted advisor to clients and TPAs, helping them understand how to optimize data integration to drive better outcomes.
• Lead client and partner conference calls, ensuring the conversation educates, informs, and aligns with NYL’s strategic goals.
• Operational & Strategic Excellence
• Oversee end-to-end implementation and management of electronic data interfaces in accordance with project timelines and quality standards.
• Drive process improvements and automation initiatives that enhance client experience and internal efficiency.
• Collaborate cross-functionally with IT, eCommerce, and Operations to design scalable, data-enabled solutions.
• Monitor ongoing client activity, ensuring service delivery aligns with NYL’s operational goals and client expectations.
• Data Stewardship & Insight Generation
• Lead discussions on how data supports key services and administration functions, empowering the team to connect technical processes to business outcomes.
• Partner with IT and business stakeholders to enhance data mapping, integration logic, and reporting capabilities.
• Use data analytics to identify trends, root causes, and opportunities for improved client outcomes.
Qualifications
• Bachelor’s Degree with a minimum of 5 years of relevant insurance or data management experience.
• Demonstrated experience leading teams through change and skill transformation.
• Proven ability to develop client relationships and drive consultative conversations grounded in data insights.
• Strong planning, project management, and problem-solving skills.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros) and Access.
• Excellent communication, interpersonal, and influencing skills.
• Deep understanding of data file processing, systems integration, and automation opportunities.
• Track record of operational excellence and results-oriented leadership.​

Pay Transparency

Salary range: $97,500-$139,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.