Customer Support Team Lead

Title: Customer Support Team Lead

Location: 11050 Hwy 287, Rhome, TX, USA

Category: Customer Service

Bi-Weekly Pay Schedule

Hourly

Full Time

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term & long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program.

Job Description:

Who We are?

A-Gas is the global expert in the supply and full lifecycle management of specialty chemicals and gases, providing refrigerants, blowing agents, fire protection agents and carbon credit offsets to our customers around the world. With industry leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment. The recent integration of Rapid Recovery and Diversified Pure Chem reinforce our continued commitment to our customers and the industry in which we serve. Together we become the number one provider in the end-to-end supply and reclamation service for our customers.

What will you do?

Working from our Rhome, Texas office, the main duties of this role will be to support the Customer Service Manager through daily management of department workload, motivating, problem solving, data entry, and training where needed. Additionally, the position is responsible for assisting the manager with development, training, and department analysis. If you enjoy working along side a team of talent customer reps and helping others grow this is the role for you!

Principal Place of Work

Rhome, TX, this role is 3 days onsite in the office with some flexibility to work from home 2 days per week once training has completed.

What You'll Be Doing

As a key player in our Customer Service leadership team, you'll be the go-to guide and support system for our dedicated representatives, helping to create a high-performing, motivated, and customer-focused environment.

Your day will start with helping set clear direction for the team-making sure everyone is aligned, resourced, and ready to deliver an exceptional customer experience. You'll partner closely with the Customer Service Manager to help shape priorities, balance workloads, and ensure we're meeting the needs of our customers with urgency and care.

You'll be hands-on:

• Coaching team members through challenges, identifying areas for growth, and celebrating wins.

• Assisting with training initiatives and stepping in on leadership meetings to represent the voice of the front line.

• Monitoring team performance and sharing valuable insights with leadership to drive decisions.

• You'll manage your own workload and transactions alongside the team

You won't just keep things running-you'll help us run better. Your ability to spot inefficiencies, streamline processes, and contribute to strategic initiatives will make a real difference in how we serve both internal and external customers.

Whether you're jumping in to help with daily data entry during peak periods, balancing team workloads, or supporting cross-functional projects, your presence will foster a culture of accountability, collaboration, and continuous improvement.

This role is ideal for someone who thrives in a fast-paced environment, takes pride in developing people, and is energized by solving problems with both heart and logic.

 

Experience, Knowledge and Qualifications

• Essential
  • Associates Degree or work history in lieu of degree in related field
  • 5+ years' experience in Customer Service
  • Ability to prioritize tasks and handle numerous assignments simultaneously
  • Ability to maintain a high degree of confidentiality
  • Proficient in Microsoft Office, SAGE, Excel, and internet applications
  • Excellent communication skills both written and verbal
  •  
• Desirable
  • Experience of working within the Heating, Ventilation and Air Conditioning industry
  • Has experiencing implementing process changes and new systems
  • Focuses on process improvements and best practices

Why A-Gas?

Pay for this role will be commiserate with candidate's experience. This role will be eligible for base pay plus our employee incentive scheme.

A-Gas provides a generous benefits package that includes medical, dental, and vision coverage, paid holidays, and paid time off (PTO). Employees also benefit from a 401(k) plan, company-paid short-term and long-term disability, life insurance, opportunities for training initiatives, professional certifications, and a tuition reimbursement program. It's an exciting time to join A-Gas, come grow with us!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.