Customer Support Specialist

Title: Customer Support Specialist (AP1) - EC Region

 Job ID: 2500047P

Organization

: Opportunities for Ohioans with Disabilities

Work Location

Zanesville BSVI/BVR 

601 Underwood Street 

 Zanesville 43701-3771

Primary Location

: United States of America-OHIO-Muskingum County-Zanesville

Other Locations

: United States of America-OHIO-Mahoning County-Youngstown, United States of America-OHIO-Richland County-Mansfield

 Compensation: $21.93/hour (unless required by legislation)

Schedule

: Full-time

Work Hours: 8:00AM - 5:00PM M-F

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill

: Administrative Support/Services

Technical Skills: Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional

Professional Skills: Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication

 Agency Overview

Job Description

Customer Support Specialist (CSS) Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!

Customer Support Specialist Duties

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

• Delivers excellent customer service. 
• Is time-efficient, organized, and quality-driven. 
• Has the ability to multi-task. 
• Displays excellent communication skills. 
• Works well in a team environment. 
• Effectively utilizes office technology and tools.

Classification: Administrative Professional 1

Bureau of Vocational Rehabilitation Division Overview

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment.  OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.  

Location Requirements

Mansfield BSVI/BVR: 800 Park Avenue, West Mansfield, Ohio 44906

Youngstown BSVI/BVR: 242 West Federal Street, Youngstown, Ohio 44503

Zanesville BSVI/BVR: 601 Underwood Street, Zanesville, Ohio 43701

We are currently in the process of increasing our in-office presence to 5 days per week across all OOD locations. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

-1 year training or 1 year experience in secretarial science or business office applications.

-OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Job Skills: Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication