Customer Support Representative

Customer Support Representative

Operations - Remote, Remote (Remote)

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

Position type: Full-time (40 hours per week)

Location: Remote (worldwide)

We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge.

Job Description:

• Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
• Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures
• Documentation and other side tasks assigned

Requirements:

• Proven experience in customer support or customer service
• Capacity to handle incoming calls from clients during their complete shifts
• Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
• Knowledge of the translation industry is a plus, but not required
• Excellent cross-cultural and interpersonal communication skills
• Strong sense of professionalism and politeness