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Date Posted
Today
New!Remote Work Level
100% Remote
Location
Remote, US National
Job Schedule
Full-Time
Salary
$40,000 - $44,000 Annually
Benefits
Unlimited or Flexible PTO Paid Holidays
Categories
About the Role
Customer Support Executive, Spanish speaking (Remote in US)
Location
US
Employment Type
Full time
Location Type
Remote
Department
Customer Support
Location: Remote in Untied States
Working days: Mon - Fri
Working hours: 9am - 6pm in your respective time zone
Salary: $40K - $44K per annum
Languages: Native or full professional proficiency in Spanish and English is required
As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.
If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
What we offer:
Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
Remote working environment
Flexible working
Unlimited holiday
Fast-paced and global working environment
**Please note, this is not a technical support role**
**Please submit your resume in English**
Unfortunately, we're unable to provide sponsorship for this role