Customer Success Manager - German Speaking

Title: Customer Success Manager (German Speaking)

Location: Lisbon Lisbon PT

HybridCustomer Success

Lisbon, Lisbon, Portugal

Workplace: Hybrid remote

Job Description:

We are Rydoo! A global fintech scale-up revolutionizing spend management to make it the easiest part of your day.that makes spend management the easiest part of your day.

Spend management has been too complicated for too long. Rydoo's app, backed with OCR technology, helps our clients save time and money with just a few clicks & photos.

We're building a new generation of spend management software with a product-first approach that truly empowers our users.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo'ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

 

The Role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a�Customer Success Manager, you will be joining our office in�Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

• Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
• Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
• Be metrics driven and identify if a customer relationship might be at risk
• Work together with the account management team to identify growth opportunities
• Recognize customer needs and recommend additional services
• Proactively communicate product changes and other relevant updates to our customers
• Understand our customers' key business challenges and provide feedback to our product team
• Adhere to Rydoo's Information Security Policy, best practices and participate in regular security trainings.

Requirements

• Native/ Fluent command of English and German (French is a huge plus)
• Ideally 3+ years of CSM or customer facing experience
• Experience in solving more complex business challenges
• An affinity for cloud-based applications
• Excellent verbal and written communication skills
• Result oriented mindset
• Learning by doing mentality
• Being a compassionate, unselfish, true team player
• Customer focused

Benefits

 

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of ?8 per day
• #RydooHybrid work policy: decide for yourself where you work most efficient
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer's
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us ??)
• Permanent contract

Check us out

LinkedIn:�https://www.linkedin.com/company/rydoo

Glassdoor:�http://bit.ly/2UujjWJ

Instagram:�https://www.instagram.com/rydoo/

YouTube:�https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...

Life at Rydoo Blog:�https://www.rydoo.com/resources/blog/life-at-rydoo...

Join Rydoo and leave your mark on the future of Expense Management - Ready to join?