Customer Success Manager

Title: Customer Success Manager

(f/m/d) - SAP Academy for Customer Success - Berlin (Hybrid)

Location: Berlin, DE, 10557

Department: Sales

Job Description:

We help make the world a better
place At SAP, we empower you to be your best. Our corporate culture creates the conditions for our employees to develop their innovation potential and develop groundbreaking innovations together. How do we achieve this goal? Every day, we focus on helping to shape the future and creating a workplace that values diversity and flexibility and is in line with our vision and future-oriented way of working. We attach great importance to cooperative partnership and mutual support in the team as well as to learning and development. Personal contributions are recognized, and you can choose between various additional benefits.

These will be your tasks as Customer Success Manager (f/m/d):

As part of the Customer Success team, you will first participate in the renowned SAP Academy for Customer Success Program, a dynamic 10-month program that will provide you with a variety of skills and a solid foundation for your successful career. After this enriching experience in a diverse and supportive environment, you will take on the exciting role of Customer Success Manager (f/m/d).
The Customer Success Manager (CSM) acts as a strategic contact person for our customers and accompanies them on their business journey with our solutions. The CSM works continuously to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within the assigned solution portfolio. The CSM supports the customer with the most important milestones in the entire customer lifecycle – from contract signing to system deployment, monitoring implementation progress and achieving the goals of the business cases.

What you should bring with you

• 2-3 years of experience in supporting clients and guiding business transformations, ideally in the consulting environment or account management.

• Proven ability to deliver strategic recommendations and solutions that drive customer success and long-term value – complemented by experience in resolving issues and managing escalations to ensure customer satisfaction and business continuity.

• A cooperative and goal-oriented way of working – both in the team and in customer contact.

• The ability to quickly familiarize yourself with new topics, to adapt flexibly to changes and to apply knowledge in a result-oriented manner.

• Basic understanding of artificial intelligence (AI) – in particular its possible applications, basics and ethical issues – for the identification of business fields of application.

• Resilient Mindset – Challenges are approached with optimism, with a constant drive for personal and professional growth.
• Strong entrepreneurial thinking, including in-depth knowledge of business processes and/or industry.
• Very good English skills for communication within our global network.
• Fluency in German for effective communication with customers and internal stakeholders in the DACH region.

The SAP Academy for Customer Success is a talent development program specifically designed for candidates at the beginning of their careers.

Über die SAP Academy for Customer Success:

The SAP Academy for Customer Success is a world-leading development program where we train our next-generation sales staff. With this dynamic, challenging three-year program, you'll get the inspiration and impetus you need to succeed in sales and lay the foundation for a successful career at SAP. The official start of the program is March 1, 2026.

Join SAP to build a global peer network, collaborate with our customers to solve real-world technical and business challenges, and gain hands-on experience with best-in-class cloud solutions – all in a dynamic environment and with competitive compensation and benefits

#SAPAcademyforCustomerSuccess
#SAPCSCareers

SAP employees in different regions work in a hybrid model with a combination of office and remote work according to country-specific guidelines. Our hybrid work model typically involves three days a week in the office or on-site at the customer's or partner's site.

We are planning a hands-on and intensive program where all participants are expected to travel to San Ramon, California twice, each time for 4 to 6 weeks. This experience is designed to provide hands-on learning experiences and a variety of networking opportunities. *Please note that this program is still in the planning stage and the final decision will be made by the first quarter of 2026 at the latest. We ensure that this information is communicated in a timely manner and that there is sufficient time for preparation.

During these important phases of the program, it is crucial that all participants are fully engaged to ensure maximum learning success. Therefore, no vacations are possible in these critical times.

Do your best

SAP innovations help more than four hundred thousand customers worldwide collaborate more efficiently and use business insight more effectively. Originally known for its leadership in enterprise resource planning (ERP) software, SAP has become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purposeful and forward-thinking, with a highly collaborative team ethic and commitment to personal development. Whether we're connecting global industries, people, or platforms, we make sure every challenge gets the solution it deserves. At SAP, you can do your best.

Inclusion leads us to success

Our culture of inclusion focuses on health and well-being. Flexible working models ensure that everyone – regardless of personal background – feels involved and can perform at their best. At SAP, we believe that we become stronger through the unique skills and qualities that everyone brings to our company. We invest in our people to build their confidence and help them reach their full potential. We focus on the advancement of all talents to create a better and fairer world.
SAP is proud to stand up for and actively promote equal opportunities as an employer. We are committed to the principles of equal opportunities in the workplace. We will make suitable arrangements for applicants with physical and/or mental impairments. If you are interested in applying to SAP and need assistance navigating our website or completing the application, please send an email with your request to the Recruiting Operations Team in the respective region: Careers@sap.com.
SAP employees: Candidates can only be recommended for permanent positions – further regulations can be found in the SAP Referral Policy. Special regulations may apply to training places.

Requisition ID:433051 | Functional area:Sales | Travel:0 - 100% | Career status:Graduates | Employment:Full-time, permanent #LI-hybrid