Customer Success Manager

Title: Customer Success Manager - DACH

Location: Berlin BE DE

Workplace: Hybrid remote

Job Description:

As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together.

The Role:

• Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.

Your Profile:

• Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
• Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
• Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use transform these findings to drive business growth, conversations into business-driving relationships while keeping customer goals front and centre.
• Experience with SPICED selling approach a plus.
• Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
• Excellent time-management skills for handling multiple customers and calls with precision.
• Fast learner who adapts quickly to new software tools and sales processes.
• Fluent in German and English (min. C1)

Our Offer:

• Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
• Culture: You will join a highly collaborative and supportive team with a positive and driven culture
• Sustainable growth: We are almost a €50m+ ARR company and growing! We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
• Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach
• Learning & Development: An annual professional development budget of 2k EUR
• Hybrid Setup: You can work from all over Germany ideally tough in Berlin, we have our HQ in Berlin and meet once per quarter for team onsites. If you are based in berlin we meet twice per week in the office.
• Workation: up to 12 weeks of remote work from any country or continent you want!