Customer Success Manager

Title: Customer Success Manager - Italy & DACH

Location: Berlin BE DE

Workplace: Hybrid remote

Job Description:

As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together.

The Role:

• Manage a diverse portfolio of Italian, English and German-speaking customers, from low-touch to high-touch accounts.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.
• Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

 

Your Profile:

• Proven track record in B2B SaaS customer success, account management, or sales (automotive experience is a plus).
• Fluent in German and English (min. C1) as well as Italian (min. B2)
• Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
• Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
• Experience with SPICED selling approach a plus.
• Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
• Excellent time-management skills for handling multiple customers and calls with precision.
• Fast learner who adapts quickly to new software tools and sales processes.

 

Our Offer:

• Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
• Culture: You will join a highly collaborative and supportive team with a positive and driven culture
• Sustainable growth: We are almost a €50m+ ARR company and growing! We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
• Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach
• Learning & Development: An annual professional development budget of 2k EUR
• Remote setup: You can work from all over Germany, we have our HQ in Berlin and meet once per quarter for team onsites.
• Workation: up to 12 weeks of remote work from any country or continent you want!