CPM International

Customer Service Team Leader

CPM International

ApplySave Job

  • Date Posted

    Today

    New!

  • Remote Work Level

    Hybrid Remote

  • Location

    Hybrid Remote in Barcelona, CT, Spain

  • Job Schedule

    Full-Time

  • Salary

    23,000 EUR Annually

  • Benefits

    Health Insurance Paid Holidays Paid Time Off Career Development

  • Categories

    Bilingual,  Customer Service,  Sales

  • Job Type

    Employee

  • Career Level

    Manager

  • Travel Required

    No specification

  • Education Level

    We're sorry, the employer did not include education information for this job.

About the Role

Title: Customer Service Team Leader (English with another EU language)

Location: Barcelona Catalonia ES

Type: Full-time

Workplace: Hybrid remote

Job Description:

Who Are We:

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.

We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team! 

What you will be doing? 

  • Support the initial onboarding of the new employees. 
  • Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. 
  • Assess and review team and individual performance through quality assessments to identify key development areas. 
  • Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. 
  • Ensure that the team is up to date on all campaign objectives. 
  • Manage the productivity and performance of the team in line with client expectations. 
  • Provide insights back to the client around trends in contact types and issues impacting CSAT. 

Requirements

What do we look for:  

  • High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal).
  • Proven experience as a Team Leader in a customer service project is preferred.
  • Strong understanding of customer service principles and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to motivate a team and foster a positive working environment.
  • Previous experience working in an FMGC or Healthcare campaign/role is preferred.
  • Results-driven with a strong focus on achieving targets.
  • Experience with data analysis and reporting.
  • Proficiency in MS Office and experience with CRM systems.

Benefits

Your Benefits Package: 

  • Hours: 39 hours/week.
  • Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
  • Salary: €23,000 gross per year.
  • Holidays: 24 working holidays.
  • Work Model: Hybrid (6 days per month at the office).
  • Training: 2 weeks of training in your normal working schedule.
  • Office Location: Barcelona (La Sagrera). 

Additional Perks: 

  • Career Growth: Ongoing training and development. 
  • Well-being Support: Confidential counselling and resources. 
  • Perks & Discounts: Exclusive offers and rewards. 
  • Health Benefits: Discounted health insurance. 
  • Skill Development: LinkedIn learning and certifications. 
  • Referral Program: Bring a friend and get a referral bonus. 
Apply