Customer Service Specialist (Modification Team)

RateHawk

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  • Date Posted:

    5/22/2025

  • Remote Work Level:

    100% Remote

  • Location:

    Remote in Jakarta, JK, Indonesia

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time,Alternative Schedule

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Customer Service,  Travel & Hospitality,  Operations

  • Benefits:

    Career Development

About the Role

Title: Customer Service Specialist (Modification Team)

Location: Jakarta Jakarta ID

Type: Full-time

Workplace: Fully remote

Job Description:

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!

Requirements

What You'll Do:

  • Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
  • Advise clients: Provide expert advice on bookings and our products.
  • Communicate: Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems: Utilize CRM systems and our internal databases efficiently.

What We're Looking For:

  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.
  • Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

 

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Flexible Schedule: 2 days-on after 2-days off from 8 a.m. to 8 p.m.
  • Competitive Salary: base salary and bonus based on KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.

The Process:

  • Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you're all set for remote work.
  • Interview results and offer!

If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!

 

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