Customer Service Representative I

Title: Customer Service Representative I

Location: United States

Job Description:

Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey.

As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Purpose of Role

A Customer Service Representative I is responsible for providing effective and efficient phone and email support to customers, dealers and servicers on all parts related inquires.

Key Accountabilities Include

• Contribute to customer satisfaction and Yamaha's brand strength by creating positive customer experiences
• Support achievement of effective and efficient resolution to customer inquiries resulting in a positive influence on Yamaha's brand strength
• Contribute to customer satisfaction to maintain customer retention and brand loyalty

Primary Responsibilities Include

• Receive and process parts orders as requested by dealers, servicers, and customers
• Answer questions on pricing, availability, and shipping

Core Functional Competencies

• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
• Documentation: Produce clear writing to document customer/dealer issues and cases
• Brand Ambassador - Non-Marketing: Serve as a representative of the Yamaha brand

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient

Ideal Qualifications

• MS Office
• Customer Service experience

Preferred Qualifications

• Oracle experience
• Salesforce or other CRM
• Background knowledge of Yamaha A/V equipment, music instruments, and Pro Audio equipment

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Gym and wellness reimbursement program
• Tobacco cessation reward program
• Free concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
• Inclusive and passionate culture