Customer Service Representative

Title: Customer Service Representative

Location: Remote / Home.

Full time

Job Description:

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.  Apply here for your next career!

 

Academy of Art University is seeking enthusiastic, customer-oriented individuals to join the Contact Center Team. This is a full-time, entry-level, fully remote position with incredible opportunity for growth within all departments of the Academy. If you are eager to develop your customer service skills and begin your first step towards your next professional career, we encourage you to apply today.

 

Responsibilities:

• Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel

• Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts

• Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities.

• Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction

• Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities

• Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings

• Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels

 

Requirements:

• Excellent and professional verbal and written communication skills

• Previous receptionist or call center experience preferred

• Ability to listen attentively and assess callers’ needs

• Ability to organize, problem solve, multitask and prioritize

• Ability to work under pressure in a fast-paced, dynamic environment

• Positive attitude and strong interpersonal skills

• Experience with Salesforce and PeopleSoft is a plus but not required

• Excellent computer experience, MS Word, Excel and Outlook

 

Pacific Standard Hours: M-Th 10am-7pm, Friday 9am-6pm, with rotating Saturdays 9am-5:30pm

 

Compensation: $16.00 - $20.00 per hour based on location.  

 

Academy of Art University is based solely in San Francisco, California. This job opportunity is available for remote work from a predesignated location within the contiguous United States.

 

Benefits:

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. 

 

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons.