Customer Service Representative

CPM International

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  • Date Posted:

    5/4/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Barcelona, CT, Spain

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    18,054 EUR Annually

  • Categories:

    Administrative,  Customer Service

  • Benefits:

    Paid Holidays, Paid Time Off, Career Development

About the Role

Title: Customer Service Representative - German Market

Location: Barcelona Catalonia ES

Type: Full-time

Workplace: Hybrid remote

Job Description:

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What's your Mission?

  • Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
  • Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

  • Excellent Communication: Fluent in German with exceptional grammar and spelling.
  • Strong English Proficiency: Fluency in both written and spoken English.
  • Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

  • Start Date: ASAP
  • Hours: 39h/week
  • Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
  • Salary: 18,054 gross per year
  • Holidays: 24 calendar holidays / 2 accrued days per month
  • Work Model: Hybrid (6 days per month at the office)
  • Training: 2 weeks of office-based training, from Monday to Friday - 9:00 am to 6:00 pm
  • Office Location: Barcelona (La Sagrera)

Additional Perks:

  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.
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