Customer Service Representative

Title: Customer Service Representative

Location: Oshkosh United States

Work Type: Hybrid
Time Type: Full time

Job Description:

HOURS: Monday - Friday; 8:00am-5:00pm

PAY: Average pay after one year is $55K, with significant growth opportunity due to commission and pay structure.

WORK FROM HOME STATUS: Eligible - Hybrid mix of work from home & in-office available after onsite training. Required to live within a commutable distance from our Oshkosh, WI location for remote work.

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.

As a customer service representative, you make the 4imprint brand come alive and interact with our customers throughout the day by providing them with the most remarkable service they've ever had!

You'll be assisting customers in their purchasing decisions, providing product suggestions, detailed information, product samples, pricing and quotes, and coordinating guaranteed on-time delivery. You'll also gather any imprint information from our customers and create clear instructions for our art team, so they can produce the artwork necessary for memorable promotional products.

Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Answer incoming calls from customers who require more information prior to purchasing. This information includes but is not limited to; product/art advice, samples, pricing information (quotations) and product research requests.
• Place follow-up calls with customers when clarification of orders and/or samples is needed.
• Provide clear and timely artwork instructions for the art team to be sure the customer's imprint is as requested.
• Return e-mails and voicemails in a timely and responsive manner.
• Ensure all orders are processed in order to meet the customer's specific timelines.
• Accurately enter customer purchasing information on a PC-based order processing system.
• Effectively communicate with vendors and internal customers regarding samples, order status, and resolution of problems.
• Maintain responsibility for meeting performance objectives and goals.
• Participate in training classes and actively seek professional development.
• Maintain a current understanding of trends and updates in your role.
• Help out in other areas when needed and when time allows.

You might be a fit for this position if you are:

• A self-starter who takes the initiative to solve problems and follow up with customers.
• Friendly, tactful and professional in your communications on the phone, in person and in e-mail and capable of skillfully handling difficult conversations and situations.
• A multi-tasker who is ready to act in any situation.
• Organized and focused on the details that matter.
• Fluent with computers and Microsoft Outlook.
• Patient, level-headed and cool under pressure.
• Someone who enjoys change and trying new things.

Required education/experience:

• High school diploma or equivalent.
• Minimum 1-2 years sales/customer service experience.
• Able to type 45 wpm.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

4imprint has a drug-free workplace policy.

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact human resources.

Equal opportunity employer, including veterans and individuals with disabilities.