Customer Service Coordinator

Customer Service Coordinator

Department: Patient Accounts

Full/Part Time: Full

Req Number: UHS-34169

Position Summary:

The Customer Service Coordinator provides timely, accurate, and courteous service to our customers and patients. This individual assists with questions and provides education on financial assistance, payment arrangements, and discounts ensuring positive patient experience.This individual provides estimates on scheduled procedures.

This individual has in-depth knowledge and understanding of revenue cycle processes in order to assist patients with on-the-spot resolution to their questions or concerns. This individual has sound decision-making and problem-solving skills and an ability to multi-task.

This position has direct correlation to patient experience and daily cash collections. Counsels patients on insurance benefits and eligibility Responsible for collection of patient portions and patient education.

Position Qualification:

Good customer service skills - talks to patients over the phone or in person. Comfortable with asking for and collecting money - establishing payment plans and collecting money over the phone. Works with the Financial Counseling team- running procedure estimates and potentially making pre procedure phone calls or face to face communation with patients to establish patient financial responsibility.

Ability to learn how to read and understand documents such as bank statements to review Financial Assistance applications.

This is a hybrid position partial remote and partial on site. 1-3 months work experience preferred.

Ability to read, analyze, and interpret medical/business periodicals, professional journals. Ability to write reports and correspondence. Ability to present information and respond to questions from groups of managers, clients, etc.

Computer literacy

Familiarity with medical terminology

Ability to communicate effectively with staff, patients and visitors