Customer Service Assistant 1

Title: Customer Service Assistant 1

Location: Columbus United States

Job Description:

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation's Customer Care Center is seeking up to four (4) talented candidates to fill entry level positions within the Customer Care Center.

What You'll do as a Fully Remote Customer Service Assistant 1

• Play a crucial role in providing assistance to taxpayers by answering routine questions and inquires via consecutive phone calls
• Utilize taxation systems to review taxpayer accounts and to provide summary/scripted guidance regarding billing or assessment notices and status of refund claims.
• Be given the opportunity to learn about and become knowledgeable of the various taxes assessed by the State of Ohio.
• Undergo thorough training on a wide array of tax types such as individual income tax, school district withholding taxes, and business taxes.

This is a great "work from home" opportunity. On the first day of employment, newly hired Customer Service Assistants will be required to report to Taxation headquarters at 4485 Northland Ridge Blvd. Columbus, Ohio 43229 to fill out paperwork, retrieve their equipment and begin training. Additionally, we will give you all the training, technologies, and continuing support you'll need to succeed. As a note, these roles will be required to come to Taxation headquarters for necessary meetings and/or trainings.

This will be a remote position with the exception of pre-scheduled training days onsite.

Computer Requirements:

• The Ohio Department of Taxation will provide any necessary equipment.

Internet Requirements:

• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable).
• Speeds: 25 mbps download and 10 mbps upload or higher.
• Must reside in Ohio and have a valid Ohio address for residence.

The selected candidate will begin at Pay Grade 27, Step 1 ($21.93/hour or $45,614/annually) of the OCSEA Pay Range Schedule, with annual pay increases after 6 months of satisfactory performance.

OCSEA Pay Range 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Time in Classification

0 Months

6 Months

1.5 Years

2.5 Years

3.5 Years

4.5 Years

5.5 Years

Hourly Rate

$21.93

$22.60

$22.96

$23.56

$24.16

$24.86

$25.77

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: 614-387-1782 or by email to: Accessibility@tax.ohio.gov.

A full Position Description will be provided during the interview process.

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Technical Skills: Customer Service, Communication

Professional Skills: Customer Focus, Growth Mindset, Verbal Communication, Listening, Attention to Detail, Confidentiality