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Customer Service
Citi
Date Posted:
5/3/2025
Remote Work Level:
Option for Remote
Location:
Meridian, ID
Job Type:
Employee
Job Schedule:
Full-Time
Career Level:
Experienced
Travel Required:
No specification
Education Level:
We're sorry, the employer did not include education information for this job.
Salary:
$19 - $20 Hourly
Categories:
Benefits:
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Retirement Savings, Education Assistance, Disability, Paid Holidays, Paid Illness Leave, Paid Time Off
About the Role
Service Rep 4
Attached resume is required in order to move to interview.
Starting pay for this position is $19.00 per hour($39,520 annual) up to $20.00 per hour ($41,600 annual).
The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.
Responsibilities:
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Attached resume is required in order to move to interview.
This position requires you to complete training on site at 2150 S. Bonito Way
Meridian, Idaho. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
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Day 1 Health Benefits
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Flexible Work Strategies
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Collaborative team environment
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401(k) match
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Tuition Reimbursement
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Dental insurance
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Vison insurance
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Paid parental leave
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Paid
Job Family Group: Customer Service
Job Family: Service
Time Type: Full time
Primary Location: Meridian Idaho United States
Primary Location Full Time Salary Range:
$39,520.00 - $50,770.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.