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Customer Relations Representative

Continental AG

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  • Date Posted:

    8/27/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Fort Mill, SC

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    Bachelor's/Undergraduate Degree

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Communications,  Customer Service,  Sales

  • Benefits:

    Retirement Savings, Education Assistance, Mental Health Support, Paid Time Off, Career Development, Community Service

About the Role

Title: Customer Relations Representative

Location: SC-Fort Mill

Job Description:

  • Full-time
  • Leadership Level: Leading Self
  • Legal Entity: Continental Tire the Americas, LLC (0515)
  • Referral Bonus: Yes
  • Working Time: Full Time
  • Job Flexibility: Hybrid Job

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated preliminary sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets. 

Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental delivers top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2023, the Tires group sector generated sales of 14 billion euros. Continental's tire sector employs more than 56,000 people worldwide and has 20 production and 16 development sites. Are you ready to shape the future with us? 

Job Description

HOW YOU WILL MAKE AN IMPACT

  • Represent Continental as first point of contact for Consumers and Dealers with inquiries.
  • Typical questions are focused on warranty, product availability and product information.
  • Establish and Maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Continental and General Brand warranties.
  • Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues.
  • Follow established procedures to provide correct answers.

SG 8

Qualifications

WHAT YOU BRING TO THE ROLE 

  • Bachelor's Degree
  • Microsoft Office experience
  • Legal Authorization to work in the US is required.  We will not sponsor individuals for employment visas now or in the future for this job opening
  • A relocation package can be offered

ADDITIONAL WAYS TO STAND OUT 

  • SAP experience
  • Prior Customer Service experience
  • Email/Phone Support

Additional Information

All your information will be kept confidential according to EEO guidelines.

THE PERKS 

  • Immediate Benefits 
  • Robust Total Rewards Package
  • Paid Time Off
  • Volunteer Time Off
  • Tuition Assistance
  • Employee Discounts, including tire discounts
  • Competitive Bonus Programs
  • Employee 401k Match
  • Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
  • Hybrid Work
  • Employee Assistance Program
  • Future Growth Opportunities, including personal and professional
  • And many more benefits that come with working for a global industry leader!
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