Customer Marketing Manager

Title: Customer Marketing Manager

Location: Schaumburg, Illinois, 60173, United States

Department: Marketing

Job category: Marketing

Requisition number: MARKE001162

• Full-time
• Hybrid

Job details

The Customer Marketing Manager leads and executes customer-focused marketing initiatives that drive engagement, retention, and growth. This role plays a critical part in aligning marketing with sales and customer success by owning strategies and tactics around lead generation, account-based marketing (ABM), event planning, sales enablement, and customer advocacy. Directly supporting sales objectives, the position is closely aligned with the Corporate Account Sales team.

The position combines strategic thinking with tactical execution and thrives in a fast-paced, collaborative environment.

 

Lead Generation and Promotional Campaign Development

Plan, develop, and execute multi-channel campaigns to generate new customer leads and drive growth in existing customer base through upsell and cross-sell opportunities. Collaborate with sales and supplier development to align campaigns with organizational goals. Manage campaign deployment through multiple channels supporting personalized, targeted outreach. Measure campaign performance to assess ROI.

 

WHAT YOU'LL DO:

Account-Based Marketing

Partner with sales to identify high-value target accounts and develop personalized marketing programs to support account growth and engagement. Create tailored content and campaign experiences based on market segment, persona, and account-specific insights. Track ABM performance and optimize strategies based on engagement metrics and sales feedback.

Customer and Industry Event Management

Plan and execute virtual and in-person events including customer roundtables, webinars, trade shows, and industry conferences. Coordinate logistics, invitations, promotions, and follow-ups to maximize attendance and impact. Represent the brand and capture insights for future marketing efforts.

Sales Content Creation & Insights

Develop sales collateral, customer success stories, pitch decks, and one-pagers to support the customer journey. Ensure alignment of messaging and positioning across all sales and marketing materials. Maintain an organized content warehouse for easy access by Network and Distributor sales teams.

Customer Feedback & Insights

Design and manage surveys, interviews, and reviews to collect actionable customer feedback. Collaborate with Commercial Operations team to analyze insights and identify opportunities for improvement or messaging shifts. Leverage customer testimonials, case studies, and success metrics to fuel marketing campaigns and content.

 

WHAT YOU NEED:

• Bachelor’s degree in Marketing, Communications, or related field.
• 4–6 years of experience in B2B marketing, with a strong background in customer marketing or account- based marketing.
• Proven ability to plan and execute successful campaigns across email, digital, and events. Strong understanding of CRM and marketing automation tools (Salesforce, Marketing Cloud). Exceptional project management, writing, and communication skills.
• Experience collaborating with sales teams.

 

WHAT WE OFFER:  

• Competitive compensation 
• Medical, dental, & vision coverage 
• Generous PTO policy 
• Summer/Flex Hours all year round 
• Learning & Development Opportunities 
• Progressive Wellness Program 
• 401k matching program 
• Generous Profit Sharing contribution 
• FUN work environment with many company sponsored events  

OUR CULTURE & WHAT MAKES US DIFFERENT 

• Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

INNOVATION IS IN OUR DNA 

• We don't just welcome new ideas - we thrive on them. Our team stays ahead of the curve with the latest data, technologies and best practices.

GROWTH MINDSET

• We believe in continuous learning. Whether it's attending tech conferences, taking courses, or exploring new tools, we invest in your 

WORK-LIFE HARMONY

• We understand that brilliant solutions come from refreshed minds. Enjoy flexible working arrangements and a culture that respects your personal time

WHAT OUR EMPLOYEES SAY: 

“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.” 

– Current NETWORK Associate

The Anticipated Salary Range for this position:

$90,000 - $105,000

Network has established a salary range for this position based on a combination of market data, industry standards and specific requirements of the role.  The actual starting salary will vary based on applicant's location, education, experience, skills and abilities.

In addition, to base salary, Network associates are eligible for a comprehensive benefits package, which includes health insurance, retirement contributions, opportunities for career growth and professional development.  Our compensation package is designed to reward both individual contributions and team success. ensuring that we attract and retain top talent.    

Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do. 

NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.  

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.