Customer Marketing and Content Specialist

Customer Marketing & Content Specialist

 

 

US Remote

 

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities

Overview: We are looking for a Customer Marketing and Content Specialist to drive our digital customer engagement, social media presence, and content strategy. This role will focus on developing content that supports our digital customers’ journey, creating resources that educate and inspire, and enhancing our brand presence across social platforms. The ideal candidate has a strong blend of customer-centric marketing skills, content creation experience, and a knack for storytelling that resonates with audiences.

Responsibilities

• Content Development: Create and maintain customer-centric content across various channels, including blog posts, product guides, newsletters, videos, and infographics that support digital customer engagement and self-service.
• Customer Campaigns: Work closely with the Marketing and Customer Success teams to design and launch customer marketing campaigns that drive engagement, loyalty, and brand advocacy.
• Digital Customer Journey Support: Create and update digital resources (e.g., FAQs, knowledge base articles, and tutorials) to support customers throughout their journey, ensuring an effortless experience for self-service and product adoption.
• Social Media Management: Develop and execute a social media strategy across platforms (e.g., LinkedIn, Twitter, Facebook, Instagram) to engage customers, share success stories, and highlight product features and updates.
• Content Calendar and Analytics: Develop and manage a content calendar, track the performance of content and campaigns, and leverage insights to optimize future initiatives.
• Collaboration and Cross-Functional Support: Partner with internal teams, including Customer Success, Product, and Sales, to align content with key updates, new features, and other customer needs.
• Brand Voice and Messaging: Ensure all content aligns with brand voice, values, and messaging, creating a consistent and positive customer experience across touchpoints

Qualifications

 

Requirements

• 2+ years of experience in customer marketing, content creation, social media management, or a related role, ideally within a digital or SaaS environment.
• Strong writing, editing, and storytelling skills, with a portfolio demonstrating customer-centric content.
• Experience in social media management tools (e.g., GaggleAmp) and content creation platforms (e.g., Canva, Adobe Creative Suite).
• Understanding of content marketing best practices, SEO, and digital engagement metrics.

Compensation Information

The U.S. salary range for this position is $46500.00 - $93,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.