Customer Experience Specialist - German Speaker

Customer Experience Specialist- 🇩🇪 German speaker

Customer Care - Paris, France (Hybrid)

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeking talented individuals to join our team!

 

Employment Type

Permanent Full-Time

Minimum Experience

Entry-level

Compensation

30k-32k

If you are a Customer Experience Specialist with a minimum of 2 years experience, the following may interest you!

 

The Customer Experience Specialist  Role 

• Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
• Identify and resolve customer issues or concerns in a professional and efficient manner
• Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
• Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
• Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
• Customize new office accounts once the sale has been completed
• Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
• Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
• Maintain excellent communication and service quality with customers to foster long-term engagement 
• Fluent in English and German

 

 You will be successful in this role if 

• Adaptable, eager to learn
• Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives
• A Bachelor's degree or equivalent job experience 
• At least 2 years of experience in Customer Service role or a similar customer-facing role 
• Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software) 
• Exceptional problem-solving skills
• Excellent communication skills, both written and verbal 
• Ability to effectively convey complex information 
• Ability to remain calm and composed in stressful or tense situations 
• Positive and proactive attitude, service-oriented
• Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them 
• Fluent in English and German

 

 It would be fantastic if 

• Clinical Orthodontic experience
• Experience in a startup or scale-up environment 

 Our work environment

   A DentalMonitoring our employees thrive because :

• We are collaborators! It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first!
• DentalMonitoring is a diverse, multicultural company: you can find more than 35 nationalities throughout our teams 

What we bring to our employees 

• Your ideas will be heard! Our culture promotes initiatives, ownership and feedback
• Everyone is committed to supporting your professional development because we understand that no one can know everything
• We place significant importance on the quality of work-life balance
• Here are some perks that we offer our employees: 
  • Free shares plan 
  • Hybrid / remote work
  • Corporate events
  • Referral policy