Customer Experience Specialist

 Customer Experience (CX) AR Specialist (Open)

Location: Tulsa, OK - W. 7th St. - Management - Central BSC

Full time

Job Description:

How will you CONTRIBUTE and GROW?

As a CSR - AR Specialist you will be responsible for the daily tasks related to research efforts required for a portfolio of customer accounts. The CSR - AR Specialist communicates and supports the Division's collection goals, while providing quality customer service. The CSR - AR Specialist has an understanding of our company's credit and collection policies and procedures and will actively pursue knowledge of skills and tools to be used in all research and collection efforts.

This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.

Airgas is Hiring for a Customer Experience (CX) AR Specialist in Tulsa,OK!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• Scheduled: HYBRID

In particular, you will:

• Assist in the identification of account risks, potential credit problems, disputes and other customer issues.

• Communicate potential risks to Division Accounts Receivable Supervisor and related CSR - AR Collector.

• Escalate significant matters to Division Accounts Receivable Supervisor.

• Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.

• When disputes are identified, provide detailed research.

• Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.

• Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and/or CSR - AR Collector.

• Documentation is critical, log conversations, e-mails and other communications related to resolution efforts.

Are you a MATCH?

• High school diploma or equivalent.

• 1 to 3 years Customer Service and/or Accounts Receivable experience preferred.

• Understanding of quality customer service and the relationship to collection efforts.

• Basic knowledge of Microsoft Office Excel.

• Knowledge of Google Suites, SAP and/or ERP systems is desired

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.