Customer Experience Analyst

Customer Experience Analyst

Job Locations: US-Remote

Position Type

Regular

ID: 2025-15927

Category

Compliance and Customer Operations

What You'll Do

Avalara is looking for a Customer Experience Analyst to join our team.  Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting, and high-growth area of regulatory compliance?  Your will provide world-class service to our customers.  You will contact merchants in several system boarding statuses to help them board and stay connected to our service. This will report to the Manager, Product Support.

This is a remote opportunity. #LI-remote

This role is not eligible for visa sponsorship.

What Your Responsibilities Will Be

• You will establish and grow professional working relationships and network with daily users

• You will promote client retention and satisfaction

• Communicate with customers in written and verbal form and maintain accurate records in HubSpot, our Customer Relationship Management (CRM) system

• Educate and empower customers to create more self-serving accounts

• Escalate problems or difficult sales tax return issues to the Customer Success Team Lead or escalations department

What You'll Need to be Successful

• Bilingual Spanish; written and spoken

• Customer-facing experience working with customers managing to successful outcomes

• Experience inferring insights from customer data

• Experience making outbound and taking inbound phone calls

• Experience with retail point-of-sale devices, sales tax regulations, and how these requirements apply to small retail businesses

• Experience using spreadsheets (Excel, Google Sheets or similar) and writing basic spreadsheet formulas

• Bachelor's degree

Pay Range Details

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado $54,100-$84,100 (annually)

Washington $54,100-$92,900 (annually)

California $54,100-101,600 (annually)

NYC $59,900-$101,600 (annually)

The pay range above is the general base pay range for you in the state listed. Your actual salary/wage may be based on several factors, such as geographic location, candidate experience and qualifications, market and business considerations. This role is eligible for an annual bonus based on company performance, depending on the terms of the applicable plan and your role.

How We'll Take Care of You

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.