Customer Engagement Software Engineer II

Customer Engagement Software Engineer II

Location: Des Moines United States

Job Category: Technology

Requisition Number: CUSTO001941

Full-Time

Hybrid

Job Description:

Wellabe is looking for a Customer Engagement Software Engineer 2 to join our team. This role is responsible for creating and modifying moderately complex programs and identifying and solving problems by designing, analyzing, testing, and troubleshooting programs throughout the application development process. In addition, this role supports the ongoing evolution of customer facing digital experiences by building intuitive, reliable, and engaging features that enhance interactions across all digital channels for Wellabe customers.

Essential functions

• Application Development and Delivery

• Develop cost-effective solutions and modifications on existing or new moderately complex software applications, programs, and processes by analyzing information, investigating problem areas, and implementing solutions.

• Support the product lifecycle by performing tasks such as monitoring and reviewing system performance by coding, testing, debugging, documenting, contributing on more complex code reviews, and implementing moderately complex software applications or change management programs according to department standards.

• Assist in the DevOps process by helping on moderate to complex designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.

• May lead or assist in leading the execution of designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.

• May assist in the development of architecture systems and applications Use a test environment and test cases to design, prototype, and correct systems

• Identify and analyze user requirements and technical debt to perform installations, upgrades, maintenance, and customizations on system software to maintain operational efficiency, improve existing computer system capabilities to automate business processing, and provide system software functionality using vendor provided and general-purpose software tools.

• Enhancing Customer Facing Digital Experiences

• Design and develop features that strengthen customer engagement, digital self‑service, and the overall user experience across digital platforms.

• Implement capabilities that create seamless, personalized, and consistent interactions across channels.

• Build solutions that simplify customer journeys, reduce friction, and increase adoption and ongoing engagement with digital tools.

• Support integration of feedback loops, behavioral insights, and customer data to inform iterative platform improvements and enhance digital interactions.

• Engineering Excellence & Collaboration

• Drive efficiencies by giving input on evolving coding standards, tools, and processes.

• Document programs, processes, and procedures according to department standards to communicate changes and maintain operational efficiency.

• Collaborate closely with cross‑functional teams-such as design, product, data, and customer engagement-ensuring that technical solutions align with desired customer and business outcomes.

• Train, mentor, support, and develop software engineers by delegating responsibilities and providing advice, coaching, and educational opportunities.

Success Profile

• Ability to design, document, and implement well‑structured APIs that support scalable, component‑based digital platforms.
• Experience working with cloud‑native deployment models and containerized application patterns, including the ability to build and run services using Azure Container Apps or similar container‑orchestration environments.
• Ability to translate customer needs, journey insights, and digital‑experience best practices into practical technical solutions.
• Ability to build user‑centered digital features that promote engagement, ease of use, and customer satisfaction.
• Working knowledge of the principles, processes, and practices related to software engineering including software systems and programming languages such C#.net/core, Linq SQL, or related.
• Working knowledge of systems, design techniques, tools, and applications, and data processing, processes, policies, practices, terminology, and procedures.
• Analytical and problem-solving skills with the ability to identify problems and recommend corresponding solutions.

Qualifications

• Bachelor's degree in computer science, management information systems, or related field. Combination of education and/or relevant work experience may be accepted in lieu of degree.
• 2+ years' related progressive experience in development and systems analysis.
• 1 - 3 coding languages (C# and SQL, a plus).
• Experience contributing to customer‑facing digital products or platforms preferred.
• Experience working within cross‑functional, agile product teams focused on iterative delivery and measurable user outcomes preferred.

Benefits

• Hybrid availability
• 401(k) with generous, full vested company match
• Health insurance
• Paid time off, holidays
• Volunteer time off
• Lifestyle Spending Account (LSA)
• Paternal leave
• Legal insurance
• EAP
• Travel accident insurance

Growth opportunities

We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities - not only for you, but also for our company. That's why we provide:

• LinkedIn Learning Premium access
• CliftonStrengths assessment and coaching
• On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
• Free world-class insurance acumen courses through AHIP and LOMA
• Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
• Opportunities to take part in Wellabe's mentorship programs

About Wellabe

Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we're committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe's culture of betterment by visiting wellabe.com/culture.

Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights.

Our core values:

• Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
• Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
• Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
• Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
• Be open: Embrace diversity and new ideas to create an inclusive environment.
• Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
• Be better: Commit to continuous improvement and adapt effectively to change.
• Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.

Be well - thrive in an environment that fosters inclusivity, well-being, and development. #LI-Hybrid