Customer Contracts Specialist

Title: Customer Contracts Specialist - North America

Location: US-MA-Groveland

Job Description:

Job ID

 

2026-4355

 

Shift

 

1st Shift

Overview

For 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.

 

Our legal department represents a small but mighty team that manages our contractual efforts and compliance around intellectual property, information security, product development, real estate, governance, employment law, and other areas. Tired of burning the midnight oil or chasing billable hours at a private firm? Come settle in and work with a close-knit team that prides itself on its collaboration and working relationships with our internal departments. Check out what working for Chesterton legal has to offer!

 

Our benefits offering include:

 

• “Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
• Flexible work schedules, including fully remote and hybrid work options for many jobs
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• Hiring referral bonuses (up to $3,000 for select roles)

A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

 

Job Summary:

Responsible for managing multiple customer contracts and related business fulfillment activities across North America. including, Corporate contracts, OEM contracts, Reliability contracts, Asset Repair contracts, and customer Terms and Conditions. Drives efficiency and strong customer experience for contract customers. Provides guidance in the areas of Contract Development, Renewals, Negotiations, and On-going Contract Management. Partners with Field Managers, Specialists, Technicians, Distributors and internal functional areas with regard to contract commitments and requirements. Regularly reports on contract activities to internal stakeholders, distributors, and customers. Oversees compliance with contractual requirements throughout the North American organization.

Job Model:  Hybrid

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

 

Responsibilities:

• Oversees customer contract management in North America, providing management direction to support contract activities.

• Participates in contract development, review, and negotiation, advising on business contract terms and organizational capabilities.

• Liaises with internal functions to assess business terms during contract negotiations.

• Contributes to determining acceptable margins and presents margin information to Sales management for approval.

• Participates in the development of proposals and customer contract-related presentations as necessary.

• Oversees organizational compliance with contract terms

• Ensures contract terms and requirements are clearly communicated. Facilitates implementation internally and in the field.

• Develops pricing information and procedures in conjunction with internal operations in preparation of contract implementation.

• Provides technical expertise to support all contract-related activities.

• Interfaces with appropriate customer and internal personnel to effectively manage contract activities.

• Responsible for business analysis, report requirements including ROI/continuous improvement, and contract data collection.

• Provides customers with contract status reports as required.

• Develop and implement tools and processes to drive efficiency and meet contractual commitments and support contract management activities.

• Supports other sales-related contract personnel and activities as requested.

• Other duties as requested.

 

Complexity of Duties:

• Work is highly independent, with some instruction or supervision.

• Handles moderate to complex issues.

• Contacts are along all lines and at the highest levels within the organization, channel partners, and customers.

 

Essential Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong project management and contract management skills.

• Problem solving and decision-making skills.

• Thorough understanding of Chesterton processes, industries served, and industrial product line.

• Sales and customer service skills.

• Understanding of business finance.

• Strong communication and interpersonal skills.

• Attention to detail.

• Ability to meet deadlines with compressed time schedules and changing priorities.

• Ability to work well independently and as a team player.

• Ability to travel, up to 10%.

 

Education and/or Experience:

• Minimum B.S. in Business Management or a related field.

• 4 - 6 years related experience.

• Contract Management, Project Management, or Customer Service experience required.

• Knowledge of industrial sales a plus.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear, reach with hands and arms. Specific vision abilities required by this job include close and distance vision. Moderate noise (i.e.: computer printers, traffic) exists daily in the work environment.

 

Disclaimer:

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

 

Targeted pay range: $95,000 - $100,000/yr depending on experience

 

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($95,000 - $100,000/yr) is Chesterton's good-faith salary estimate for the presently available position. Several roles at Chesterton are considered “leveled” positions and as such, the company reserves the right to advertise and or hire for this position at appropriate level depending on applicant’s skillset/experience. If the salary range to be offered for a “leveled” based position (I, II, III, etc.) is different than what was advertised on any posting, that range will be discussed with the candidate before they are formally invited to interview.

 

Hired applicants may be eligible for additional incentive compensation depending on the level and or function of the position which will be discussed with the candidate prior to formal interview. Payments under these programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

 

Chesterton anticipates the application window closing approximately 45 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Chesterton to shorten or extend the application window.

 

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Chesterton is an equal opportunity employer M/F/V/D

 

#LI-DNI