Customer Care Specialist

Title: Customer Care Specialist

Call Center & Customer Service

$ 16 / Hour
Duluth, Georgia
Remote
Contract/Temporary

Job Description:

Adecco is assisting a well-established company in their search for a Remote Customer Care Specialist position.

Location: Work from HOME (Remote)

Pay: $ 16.00/HR

Shift: Must be able to work between 6am - 9pm EST (shift will fall within those hours) Mon - Sun

Training: Mon - Fri 8am - 5pm EST (4-6 weeks)

The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!

We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.

The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.

Responsibilities for REMOTE Customer Care Specialist job include but are not limited to:

• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customer's concerns and showing empathy while resolving their issue.
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
• Training will be a combination of classroom, online and side-by-side observations (all online).

The Ideal Candidate Will Have:

• Strong attention to detail
• Love talking to people and ability to WOW customers on every call, show genuine empathy
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling, loan level review and call documentation
• Minimum high school diploma or GED, and 1 year work experience required
• You thrive in a fast paced, changing environment
• You believe the details are important and actively listen for them
• You go above and beyond because you want to, not because you have to

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance