remote-co-logo

Customer Care Representative - German Market

ScentAir

Apply

  • Date Posted:

    8/15/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Rotterdam, Netherlands

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time, Part-Time

  • Career Level:

    Entry-Level

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    40,000 - 45,000 EUR Annually

  • Categories:

    Bilingual,  German,  Customer Service

  • Benefits:

    Retirement Savings, Paid Holidays, Career Development, Complimentary Parking

About the Role

Title: Customer Care Representative _ German market

Location: Rotterdam, Netherlands

Customer Care Representative _ German market

Rotterdam, Netherlands

Full Time

Experienced

Job advertisement: Customer Care Representative (m/f/d) – German-speaking market
Location: Rotterdam (hybrid working model possible)

 

To strengthen our team, we are looking for an experienced Customer  Care Representative (m/f/d)  for the  German-speaking market . In this role, you will be the first point of contact for our customers and ensure that they feel well looked after. With your commitment, you will contribute significantly to customer satisfaction and loyalty and strengthen our service promise.

Your tasks:

  • Receiving, checking and entering sales orders into our CRM and ERP system
  • Coordination with production, shipping, warehouse and logistics service providers to track missing or delayed shipments
  • Appointment scheduling and deployment planning for installations or on-site service calls
  • Maintenance and management of contract and service data in the ERP system
  • Support with additional tasks and projects as needed

What you bring with you:

  • At least 1 year of experience in customer service
  • Confident use of CRM and ERP systems
  • Excellent oral and written communication skills in  German (minimum C2)
  • Knowledge of Dutch or English
  • Customer orientation, solution-oriented thinking and organizational talent
  • Ability to build strong relationships with clients and colleagues
  • Structured but flexible working style with high self-motivation

What we offer you:

  • Attractive annual salary: €40,000 – €45,000 (depending on experience)
  • Monthly salary and paid overtime
  • Holiday pay and company pension scheme
  • Possibility of hybrid working (home office + office in Rotterdam)
  • Modern work equipment including laptop and company telephone
  • Travel and relocation allowance (for applicants who wish to move to Rotterdam)
  • Numerous additional services:
  • Development opportunities & training budget
  • Company parties & Christmas gifts
  • Travel allowance & bicycle program
  • Lunch allowance
  • Free parking
  • Friday afternoon drinks in the office

Working hours:

  • Flexible working hours, Monday to Friday
  • Full-time (part-time possible )

Application:
If you identify with this profile and would like to become part of an international, dynamic, and welcoming team, we look forward to receiving your application in  German, Dutch, or English  – including your CV and, if desired, a short cover letter.

Position type: Full-time

Salary: €40,000.00 - €45,000.00 per year

Ability to travel/relocate:

  • 3068 AV Rotterdam: able to commute or plan to relocate before the contract starts (Required)

Experience:

  • Customer Service: 1 year (Required)

Language:

  • German (Required)

 

Apply