Customer Care and Billing Specialist

Adecco Group

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  • Date Posted:

    5/5/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Oakbrook Terrace, IL

  • Job Type:

    Temporary

  • Job Schedule:

    Alternative Schedule

  • Career Level:

    Entry-Level

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    $57 Hourly

  • Categories:

    Administrative,  Customer Service,  Data Entry,  Data Science,  Operations

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Savings, Disability, Paid Holidays, Paid Illness Leave, Commuter Benefits

About the Role

Title: Customer Care and Billing Specialist

Location: IL-Oakbrook Terrace

Call Center & Customer Service

$ 57 / Hour

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Join Our Team as a Customer Care and Billing Specialist!

Adecco is excited to assist a client in recruiting for a hybrid position as a Customer Care and Billing Specialist. This is a fantastic opportunity to work with a dynamic team and make a significant impact!

Location: Oakbrook Terrace, IL (Hybrid, mostly remote)

Primarily Remote – report into office a few times a month at most

Type: Contract (6 months – chance of extension)

Pay Rate: $57.00/hour

Hours: Mon – Fri 7 to 8AM – 3 to 4:30PM

Why You'll Love This Role:

  • Assign work to NCRs or Billers.

  • Scrub task and application backlogs to place items in appropriate categories.

  • Assist in running pre-built reports in Power BI, analyze, and update reports as needed.

  • Resource management responsibilities:

    • Updating personnel changes.

    • Vacation selection.

    • Reporting and following up on system outages.

    • Listing PC issues.

    • Update LMS training codes.

  • Review accounts for duplication.

  • Monitor Intellio to ensure work is progressing from NCRs to the appropriate department.

  • Monitor intraday call tools to recommend assignments throughout the day.

  • Work on incorporating changes to job aids.

  • Responsible for reviewing multiple New Business Central CC&B billing backlogs.

  • Must be able to navigate CC&B panels and understand the billing process.

  • Ability to detect trends, problem-solve, and understand NBC billing responsibilities.

  • Work with a team of about 10 people to manage customer care and billing.

 

What We're Looking For:

  • 1+ years of experience with a major utility company.

  • Experience with Customer Care and Billing Systems (CC&B Systems).

  • Familiarity with utility processes is highly preferred.

  • Proven history of reviewing account histories and verifying meter settings.

  • Experience with Intellio is highly preferred.

  • Must be highly organized.

  • Strong analytical skills.

  • If not previously employed by the mentioned utility company, must have clear experience using CC&B systems with previous employers.

Ready to Make a Difference? Click apply for instant consideration for this exciting opportunity!

Pay Details: $57.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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