Customer Banking Specialist

Title: Customer Banking Specialist - Albury

Location: Albury Australia

time type

Part time

job requisition id

REQ252469

Job Description:

• You are a passionate customer service professional

• We are enhancing the financial wellbeing for our customers

• Together we are delivering outstanding customer experiences

We are currently seeking a customer service professional to join our Albury branch for a 12-month part time opportunity.

This position will be 30 hours per week. Rosters are predetermined, before applying, please ensure you are available to cover the following roster:

Monday: 9:15am - 4.00pm (45mins break)

Tuesday: 9:15am - 4.00pm (45mins break)

Wednesday: 9:15am - 4.00pm (45mins break)

Thursday: 9:15am - 4.00pm (45mins break)

Friday: 9:15am - 4.00pm (45mins break)

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

More specifically you will:

• Assist customers with general banking transactions, answering questions and queries

• Build a personal connection with customers through meaningful conversations

• Work with customers to use our in-branch technology and digital banking options

• Complete Financial Health Checks to assess customers' financial needs

• Process applications for personal loans, credit cards and associated products

• Use tools to capture customer feedback, take action to correct any service breaks and drive improvement

• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding signature customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions

• Problem solving attitude and curiosity in finding the right solutions

• An open approach to learning new things and goal oriented with the ability to accept feedback for development

• Resilience, self-motivation, and lots of energy

• An ability to work collaboratively as a team to deliver a seamless customer experience

What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.