Customer Advocacy Manager

Title: Customer Advocacy Manager (Remote)

Job Description:

Location: Telecommute
Job Type: Contract
Compensation Range: $39 - 41 per hour

Are you an expert in forging strong customer relationships and transforming positive experiences into powerful marketing assets? Our client, a major telecommunications company, is seeking a Customer Advocacy Manager to build, implement, and manage strategic advocacy programs. In this role, you will be the customer's internal advocate, proactively identifying powerful stories and collaborating with sales and marketing to develop compelling B2B case studies and content.

Responsibilities:

• Work closely with sales, marketing, and product to align advocacy program with business objectives.
• Proactively identify the advocates and stories that align with business goals, maintaining an advocate database.
• Cultivate customer trust, acting as their POC and internal advocate.
• Collaborate with marketing and sales teams to develop compelling customer story content.
• Consult on, design, implement, and manage customer advocacy programs that incentivize participation and recognize contributions.
• Track the performance of advocacy activities and provide insights on progress and impact.
• Coordinate and support customer advocate participation in marketing activities, including webinars, analyst events, brand campaigns, etc.
• Facilitate the sharing of positive experiences on social media. 

Qualifications:

• Experience in a Customer Advocacy or Customer Reference program with direct experience developing B2B case studies in partnership with customers.
• Excellent communication and relationship-building skills with the ability to manage multiple projects and stakeholders in a large, matrixed organization.
• A solid understanding of technology and IT pain points.
• A solid understanding of B2B marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset.
• A willingness to take initiative and manage projects independently.
• Proficiency in project management tools and Google Suite Desired Skills:
• Experience building creative briefs.
• Experience in simplifying complex tech topics.
• Experience with Workfront.
• Experience with customer reference tools.
   

JOBID: 102025-113084
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. 

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.