CSSC Application Engineer

Application Engineer

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Job Description

Would you like to join a value-oriented company where we create water solutions that contribute to a better climate and life for people around the world?

We are seeking an experienced CSSC Application Engineer to join our CSSC Backoffice Water Utility team. This position reports directly to the CSSC Supervisor.

This position may be based at either our facility in Brookshire, TX, or our office in Monterrey, N.L., Mexico. To be considered, candidates must be authorized to work in the country where they will be based

What is the job about?  

This position will contribute to a thriving Customer Sales & Support Center team by providing timely and effective technical advice to the incoming inquiries.

The Application Engineer will deliver World Class Customer Experience by providing technically advanced support and applying established procedures and guidelines. The team always contribute to maintain and improve the organization´s Customer relationship.

Your main responsibilities:  

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.

Your background 

We imagine that you have:   

• Bachelor’s degree in engineering (Mechanical, Electrical or Electronics preferred) or other technical discipline, or equivalent in a technical role within the pump industry or equivalent field (2 - 3 years of experience)
• Must display a high mechanical and electrical ability.
• Ability to support multiple customer requirements in a fast-paced environment.
• Displays the ability to organize and maintain various files and logs.
• Demonstrates the ability to own customer requests and follow them to completion.
• Capable of communicating to a technical or non-technical audience.
• Good written and verbal communication skills.
• High customer / client Focus
• Proficient in Application Engineering, capable of assessing technical specifications and developing comprehensive bid proposals for pumps and controls.
• Ability to train Engineers and customers on pumping technology and products
• Effective experience with controls and control systems is valued.
• Excellent written and spoken English
• The ability to operate daily out of the US or Mexico facility in a hybrid function

US Applicants: Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

In addition, your day-to-day benefits include: 

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.  
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year (USA)
• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. (USA)
• Annual bonuses, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

 If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.  

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube.  Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos. Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

 We look forward to hearing from you.