COS Management Analyst IV

Title: COS Management Analyst IV

Location: Austin United States

Job Description:

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: COS Management Analyst IV

Job Title: Management Analyst IV

Agency: Dept of Family & Protectve Svc

Department: COA Contract Oversight & Spt

Posting Number: 9254

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-B-25

Salary Range: $5,797.66 - $9,508.25

Pay Frequency: Monthly

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4900 N LAMAR BLVD

Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata

MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X

641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

Performs highly advanced (senior-level) professional organizational analysis work involving conducting studies and evaluations to improve efficiency; analyzing systems and procedures; conducting work simplification studies; and preparing operations and procedures manuals to enhance organizational effectiveness.Employees at this level lead and conduct highly complex studies and work on large scale change initiatives and may:

• Oversee, plan, and direct organizational studies of work problems; ensure change initiatives meet objectives.
• Help implement change management plans.

Essential Job Functions (EJFs):

Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization.

• Collaborates with DFPS Contract and Oversight staff and program area leads to collect and analyze workload and staff utilization data across state and regional offices to identify resource gaps and inform strategic workforce planning.
• Reviews operational procedures, organizational structure, and business processes within the Contract Oversight and Support section during system enhancement initiatives to recommend adjustments that improve contract processing efficiency and compliance with agency policy.
• Gathers and evaluates space utilization metrics and managerial practices to ensure that physical and organizational structures support effective contract management and meet the agency's evolving program needs.

Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.

• Partners with contract managers and program leads throughout DFPS to routinely review contracting procedures and operational workflows at both the state and regional levels to ensure alignment with agency policy, audit findings, and state regulations.
• Conducts assessments of Contract Oversight and Support systems and documentation to identify inefficiencies or noncompliance issues, using results to recommend corrective actions or policy updates that strengthen overall system integrity.
• Works with internal audit, legal, and IT staff during policy implementation cycles to monitor procedural changes and system modifications, ensuring they are effective, efficient, and conform to legislative, regulatory, and DFPS-specific contracting guidelines.

Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

• Collaborates with DFPS leadership and Contract Oversight managers during planning phases to initiate targeted studies that address identified contracting challenges and define clear objectives, timelines, and deliverables for system and policy improvements.
• Meets with program area directors and legal counsel at the state office as new legislative or audit concerns emerge to determine study priorities, scope, and resource needs that will guide the development of responsive contracting solutions.
• Facilitates structured discussions with executive leadership and cross-program stakeholders at the onset of major contracting initiatives to align study goals and resource planning with agency-wide performance, compliance, and modernization priorities.

Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

• Analyzes historical contracting data alongside current performance metrics in collaboration with Contract Oversight staff at the state office to identify trends, root causes of inefficiencies, and areas where procedural changes are needed to ensure long-term compliance and effectiveness.
• Reviews past audit findings, current quality assurance results, and projected contract volumes during system planning sessions with DFPS program and IT staff to recommend timely updates to contract information systems and workflow processes.
• Works with subject matter experts during quarterly evaluations to compare legacy and current contracting practices across DFPS regions, using data analysis to pinpoint gaps and propose system or policy changes that mitigate risk and enhance program performance.

Researches new or improved business and management practices for application to agency programs or operations.

• Collaborates with internal stakeholders and peers from other state agencies to research and evaluate emerging contract management practices that could enhance DFPS's operational efficiency and compliance.
• Reviews current industry standards, state-level procurement guidance, and agency audit trends during policy revision cycles to identify business process improvements that support more consistent and effective contract oversight across all DFPS programs.
• Participates in interagency workgroups and professional networks to stay informed of innovations in public sector contract management and recommend those applicable practices for integration into DFPS's contracting operations and information systems.

Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.

• Reviews proposed state and federal legislation in coordination with DFPS legal and policy staff during each legislative session to assess potential impacts on contracting operations, procedures, and documentation requirements.
• Analyzes regulatory changes from oversight entities such as Comptroller's Office or the Legislative Budget Board as they are released to determine necessary adjustments to DFPS contract management, policies, systems, and training materials.
• Collaborates with program leadership and contract specialists across DFPS regions when new laws or rules are introduced to evaluate operational impacts and recommend timely updates that ensure compliance and minimize disruption to service delivery.

Analyzes agency functions and activities being considered for conversion to contract operations.

• Collaborates with DFPS executive leadership and program managers during strategic planning efforts to analyze agency functions identified for transition to community-based care, assessing contract readiness, resource needs, and compliance risks.
• Evaluates current operational workflows, and staffing models across impacted DFPS programs when conversions to contract operations are under consideration to determine the feasibility, cost implications, and oversight requirements for successful implementation.
• Participates in interdepartmental workgroups as functions are reviewed for outsourcing to assess which activities require new or revised contracting tools, policies, or system supports to ensure smooth operational continuity and program accountability.

Develops recommendations for improvement and corrective action to standardize or improve organizational systems.

• Collaborates with contracting staff, legal advisors, and program area leads following audit reviews and quality assurance findings to identify systemic issues and develop corrective action plans that improve consistency and reduce risk across DFPS contracting operations.
• Reviews feedback from regional contracting teams and evaluates policy application trends to recommend process improvements that standardize procedures and strengthen organizational compliance.
• Uses data from training evaluations, performance metrics, and system usage logs to develop and present targeted recommendations to DFPS leadership aimed at improving the effectiveness, accessibility, and clarity of contracting tools and guidance statewide.

Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures.

• Conducts in-depth studies in partnership with Contract Oversight and Support managers and program leadership to evaluate staffing levels, workload distribution, and workflow design across DFPS contracting units, recommending adjustments to improve efficiency and service delivery.
• Analyzes organizational productivity trends using internal performance data and staff feedback during annual planning cycles to identify areas where revised work methods or realigned responsibilities could streamline contract operations.
• Collaborates with DFPS regional and state office staff to assess operational effectiveness following policy or system changes, using findings to propose updates to procedures and staffing structures that better support compliance and contracting performance.

Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.

• Prepares detailed reports for DFPS leadership that interprets contract performance data, identifies procedural gaps, and recommends alternatives to strengthen compliance and operational efficiency.
• Develops technical documentation and summary reports in collaboration with Contract Oversight staff to present findings from policy analysis, audit reviews, and system evaluations that justify recommended process improvements.
• Compiles and presents comprehensive analysis of contracting trends, workload metrics, and system usage to internal stakeholders during planning sessions to support data-driven decision-making and policy refinement.

Prepares operations and procedures manuals to improve organizational effectiveness.

• Collaborates with DFPS contracting staff, legal counsel, and program experts to develop and update statewide operations manuals that provide clear guidance on contract lifecycle processes and support consistent application across regions.
• Drafts and revises procedures manuals in response to policy changes, audit findings, or system enhancements to improve organizational effectiveness and ensure compliance with state and federal contracting requirements.
• Coordinates with subject matter experts and system users to produce user-friendly manuals that align with current practices and promote efficient, accurate contract management.

Conduct readiness assessments for change initiatives, analyze results, and report findings to management.

• Conducts readiness assessments in collaboration with DFPS program staff and regional contracting teams prior to major policy rollouts or system upgrades to evaluate preparedness, identify barriers, and guide change management planning.
• Analyzes feedback and performance data gathered from stakeholder surveys, pilot testing, and training evaluations during pre-implementation phases to assess organizational readiness for contract-related changes and highlight areas needing additional support.
• Prepares and delivers readiness assessment reports to DFPS leadership during planning meetings to inform decision-making and ensure that resources, communication, and training strategies are aligned with successful change implementation.

Review industry developments and make recommendations for possible agency application.

• Monitors emerging trends in public sector contract management by engaging with professional networks and reviewing publications, using findings to recommend innovations that could improve DFPS contracting efficiency and compliance.
• Reviews industry developments during legislative cycles or policy review periods to identify best practices and technologies that may be adapted to enhance DFPS's contract oversight processes and tools.
• Collaborates with Contract Oversight staff and DFPS leadership to assess the applicability of new contracting standards, risk mitigation strategies, and system enhancements, recommending those that align with agency goals and operational needs.

Coordinate, plan, and direct organizational studies and evaluations.

• Coordinates with DFPS leadership, program managers, and Contract Oversight staff to plan and lead organizational studies aimed at evaluating contract management functions and identifying improvements to policy, staffing, and system workflows across state and regional offices.
• Directs targeted evaluations during periods of structural changes, such as contract lifecycle policy updates or system rollouts, to assess organizational readiness, identify barriers to efficiency, and develop evidence-based improvement strategies.
• Plans and oversees cross-program studies to analyze performance trends, compliance challenges, and operational effectiveness, providing actionable recommendations to support consistency and accountability in contracting practices.

Develop new or modify existing operational program policies, procedures, goals, and objectives.

• Works with DFPS legal, policy, and program staff during scheduled policy review cycles to draft or revise contracting procedures and goals align with updated laws, audit recommendations, and operational needs.
• Develops new policies and supporting tools in collaboration with regional contracting staff and state office leadership in response to identified compliance gaps, system changes, or process inefficiencies.
• Updates operational objectives and procedures during major program shifts or after legislative sessions to ensure DFPS contracting practices reflect current expectations, mitigate risk, and promote consistent statewide implementation.

Develop solutions to organizational issues and concerns, develop organizational change strategies and plans, and/or conduct training for implementation of organizational solutions, strategies, and plans.

• Collaborates with DFPS contracting staff, program leadership, and legal advisors to identify organizational challenges and design change strategies that improve contract oversight, support compliance, and streamline operations across all regions.
• Develops and delivers targeted web-hosted, computer-based and in-person training during implementation of new contracting policies or systems to ensure staff understand and adopt changes consistently and effectively.
• Leads cross-functional workgroups during agency transformation efforts to create and implement organizational change plans that address procedural gaps, improve coordination, and enhance the overall efficiency of contract management functions.

Design, evaluate, recommend, and approve changes to forms and reports.

• Collaborates with DFPS Legal, IT, and program staff during policy or system updates to design and revise contract-related forms, boilerplates, and reports that meet current compliance requirements and improve usability for staff statewide.
• Evaluates staff feedback, audit findings, and system performance data to identify needed updates to contracting templates and reporting tools, ensuring they support accurate documentation and efficient workflows.
• Reviews and approves final versions of revised forms, boilerplates, and reports during scheduled update cycles to ensure consistency with agency standards, accessibility guidelines, and applicable state and federal regulations.

Advise management on agency studies.

• Provides guidance to DFPS executive and program leadership during the planning and execution of agency studies by defining study objectives, timelines, and resource needs to ensure alignment with contracting goals and regulatory expectations.
• Advises Contract Oversight managers on findings from organizational assessments and performance evaluations, offering data-driven recommendations to support strategic decision-making and policy development.
• Participates in cross-functional leadership meetings to present study results and advise on the next steps for improving contract oversight functions, addressing compliance risks, and enhancing operational efficiency across DFPS.

Facilitate meetings with stakeholders from all areas and levels of the agency to gather necessary information for guidance documents.

• Facilitates structured meetings with DFPS contracting staff, legal counsel, program managers, and IT teams across regional and state offices during policy development cycles to gather input for clear, accurate, and practical guidance documents.
• Engages stakeholders from all levels of the agency during cross-functional work sessions to collect real-time feedback and clarify process challenges, ensuring that updated contracting guidance reflects operational realities and supports consistent implementation.
• Leads collaborative discussions during key project milestones to identify information gaps, align on terminology, and validate proposed solutions, producing guidance documents that improve understanding, compliance, and usability across DFPS contracting functions.

Ensure change initiatives meet objectives.

• Monitors implementation of contracting policy and system changes across DFPS regions by coordinating with program staff and leadership to ensure intended objectives, such as improved compliance and efficiency, are achieved.
• Tracks progress of change initiatives through performance metrics, staff feedback, and readiness assessments during rollout phases to confirm that changes are adopted effectively and align with agency goals.
• Partners with training, IT, and quality assurance teams throughout the change management process to address barriers, reinforce expectations, and ensure that contracting improvements deliver measurable outcomes statewide.

Participate in the implementation of change management plans.

• Works alongside DPFS program leadership, contracting staff, and IT teams during system rollouts and policy updates to carry out change management plans that ensure a smooth transition and minimize disruptions to contract operations.
• Supports implementation efforts across regional and state offices by delivering training, clarifying expectations, and providing technical assistance to ensure staff understand and apply changes consistently.
• Participates in post-implementation reviews with key stakeholders to assess change adoption, gather feedback, and identify follow-up actions needed to reinforce improvements and meet long-term contracting objectives.

Knowledge, Skills and Abilities (KSAs):

Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.

Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis.

Skill in the use of a computer and applicable software.

Ability to evaluate problems, to develop alternative solutions, to coordinate studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others.

Ability to oversee and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications:

Certified Texas Contract Manager (CTCM) and Certified Texas Contract Developer (CTCD) preferred. CTCM is required within 12 months of start date. CTCD is required within 18 months of start date.

Initial Screening Criteria:

Experience in methods analysis, management, or organizational development work. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted for one another.

Additional Information:

The position is eligible for a hybrid telework schedule based on agency policy and supervisor approval. Office location may vary based on location of successful candidate.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.