Core Customer Specialist

Title: CORE Customer Specialist

Location: Las Vegas

Job Description:

About Switch

At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity.

The Role: CORE Customer Specialist

As a CORE Customer Specialist at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine whats possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

What Youll Do

• General facility upkeep/maintenance which may entail:
• Support telecommunications services for wholesale and agent channel models.
• Provide full availability to the sales team for projects, calls, tours, questions, and other needs.
• Manage sales and support of telecommunications services for SMB and Government accounts as assigned.
• Collaborate in team selling to support the colocation sales process.
• Oversee circuit ordering and provisioning, including project management, customer communications, escalations, and Salesforce updates.
• Conduct accurate customer network reviews, designs, and collaborate with internal and external technical resources to create optimal solutions.
• Interact with clients professionally to represent Switchs brand and services.
• Maintain ongoing contact with prospects and consult on data center and network deployments using Switch data centers and Switch Connect.
• Work with carrier partners to obtain pricing, negotiate terms, oversee provisioning, and resolve carrier-related issues.
• Create and respond to quotes that align with customer requirements and ensure accurate pricing.
• Enter and record all customer-related activities in Salesforce consistently and accurately.
• Support special projects and other assigned duties.
• Drive next-level innovation in Connectivity to support our mission-critical infrastructure.
• Work in a fast-paced, high-impact environment where execution is key.
• Leverage cutting-edge technology and sustainable design principles to create world-class solutions.
• Uphold Switchs Karma philosophy leading with integrity and empowering those around you.

What Were Looking For

• Innovators & Builders You see challenges as opportunities and thrive in uncharted territories.
• High-Performance Thinkers You have a relentless drive for excellence and a passion for pushing the envelope. You thrive in high impact

environments where execution is key.

• Integrity-Driven Leaders You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you.
• Tech Pioneers You understand the power of technology to change the world and want to be at the forefront of that transformation.

What You'll Bring

• Bachelor or equivalent combination of education and experience.
• 2+ years experience in Telecom.
• Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Strategic thinking with the ability to close complex telecommunications deals.
• Strong technical knowledge of telecommunications products and services.
• Excellent communication, negotiation, and follow-up skills.
• Proven project management and organizational abilities, with attention to detail.
• Self-starter with strong prioritization skills and entrepreneurial mindset.
• Team-oriented with strong collaboration skills.
• Honest, hardworking, and dependable, with a strong work ethic.
• Punctual and committed to being onsite in the data center five days per week
• Intermediate skills in SalesForce.
• Ability to influence and partner with executive leadership to drive strategy and execution.
• Experience fostering a culture of innovation, collaboration, and continuous improvement.
• A strategic mindset with the ability to balance long-term vision with operational execution.

Why Switch?

• A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a jobits a mission. If youre ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Lets Build the Future Together.