Coordinator, Member Content

Title: Coordinator, Member Content

Location: US

City, State:Remote

Job Type:Regular

Schedule:Full time

Job Description:

Summary:

The Member Content Strategy team is responsible for strategizing, creating and updating fundraising and cultivation content for the ASPCA’s public- and donor-facing channels, including but not limited to aspca.org, email, SMS, direct mail, telemarketing, canvassing and concierge efforts. The team collaborates closely with others in Development, as well as with other departments throughout the ASPCA to effectively align content to support the organization’s mission and achieve fundraising goals. 

The Coordinator, Member Content will help ensure the ASPCA’s work is effectively communicated to our members and supporters who play a leading role in helping the ASPCA achieve our mission. The Coordinator will support and help to implement the ASPCA’s member communication efforts across various channels, including telemarketing and digital, but with a focus on direct mail. Working closely with the Manager, Direct Response and others across the team, they will assist with tracking the production process; quality assurance; content creation and editing; routing of material between internal departments and external vendors; and collaborating with other team members to align content.

Where and When You’ll Work

• This remote-based position is open to all eligible candidates based within the United States.

What You’ll Get

The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor.  You can view which zone applies to you based on your location. For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future. 

The expected hiring salary ranges for this role are set forth below and may be modified in the future. 

• Zone 1: $24.52 – $25.97 / hour
• Zone 2: $26.93 – $28.37 / hour
• Zone 3: $29.81 – $31.25 / hour

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Responsibilities:

Responsibilities will include, but are not limited to:

Project Coordination (70%) 

• Provide quality assurance checks for print and digital communications.

• Maintain inventory of printed materials with production consultant and coordinate updates to materials throughout the year.

• Manage digital archive of materials throughout the production process.

• Work with Manager, Direct Response and others across the Fundraising Strategy and Data teams to verify accuracy of outbound communications with external vendors.

• Work with Manager, Direct Response to reach deadlines within the direct response production schedule.

• Prepare reports and provide information for such documents, as requested by supervisor.

• Gather program updates and ensure consistency in communicating the ASPCA’s national impact for print and digital communications.

Content Creation and Editing (30%)

• Edit existing content and write new content for direct mail, newsletters, member magazine, web updates and other member communications as assigned.

• Ensure execution of appropriate routing, approvals and fact checking.

• Work with the creative team to ensure proper use and execution of the ASPCA brand and associated content, reviewing materials as needed.

• Attend regular team meetings, check-ins with partners and programs, and stay abreast of all external communication efforts and program developments.

• Contribute to team brainstorming with creative and innovative ideas.

• Contribute to planning meetings to help align messaging across multichannel fundraising campaigns.

• Collaborate with other team members to align on impact stories, program updates and other messaging for printed materials.

Qualifications:

• Knowledge of online and offline marketing or communication strategies

• Experience with Basecamp project management a plus

• Strong understanding of core direct marketing concepts, preferably some experience in nonprofit fundraising and/or advocacy

• Strong MS Office skills

• Excellent communication (verbal, listening and writing) skills and outstanding attention to detail

• Strong interpersonal skills, must exercise professionalism and courtesy in interactions with others

• Ability to convey complex concepts in simple manner

• Ability to work across teams in a demanding, fast-paced environment

• Ability to manage multiple projects simultaneously

• Team player

• Exemplifies the ASPCA’s Core Values:

• • Has Commitment and dedication to improving the lives of animals

  • Demonstrates Ownership and feels responsible for outcomes

  • Believes in Team – that we are stronger together

  • Seeks to Elevate others and reimagine what is possible

  • Focuses on Impact, specifically making change for animals

Language:

English (Required)

Education and Work Experience:

• Associates required, bachelors preferred

• 1-3 years of work experience in communication, marketing, member support, or related field required. Non-profit environment, a plus

• Experience in marketing and/or communications, preferred

• Experience in coordinating and organizing marketing campaigns, a plus 

Qualifications:

See above for qualifications details.

Language:

Education and Work Experience:

Bachelors  

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.