Conversational Designer

Title: Conversational Designer (3290)

Location: Seattle United States

Job Description:

We're looking for a creative and curious Conversational (VUI) Designer to bring voice experiences to life! If you love crafting natural, engaging interactions and shaping the future of AI-powered conversations, this role is for you.

RUN Studios and its client partner, a large online retailer headquartered in Seattle, are seeking an enthusiastic Conversational (VUI) Designer to help define and drive the future of AI. In this role, you will work with voice and graphic interface in a fast-paced environment to make the best use of conversational AI technology while ensuring a good user experience. You will collaborate closely with engineering, product management, and marketing both inside our organization and with partner teams.

There is no targeted start date for this project; it is slated to be 3-week sprints. You must be based in the Seattle area and be available to work on-site to be considered.

As a Conversational Designer, You Will:

• Design conversational AI experiences that are natural and engage customers and answer their questions or take actions on transactions. Ensure conversations leverage consistent brand, voice, and tone to inspire customer confidence.
• Identify new intent opportunities to increase the self-containment and simplify agent processes aligning with overall communication channel strategy.
• Design the user experience of key, differentiated features for this product
• Communicate and specify design concepts, solutions, and needs to senior executives

As an Applicant, You Bring:

• Portfolio of shipped work demonstrating Conversational Design and UX/VUI design and understanding of user-centered design principles
• SSML experience
• 5+ years of experience as a Conversation Designer or a similar role
• A bachelor's degree in design, interaction or a related UX degree, or commensurate industry experience

Additional Position Details

• Supervisory Responsibilities

• None

• Physical Demands

• Prolonged periods of sitting at a desk and working on a computer

• Work Environment

• Hybrid, with some time spent within Seattle office

• Travel

• No travel anticipated

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.

Compensation:

Pay Range: $75-120 (Hourly)

The successful candidate's starting pay within this range will be based on various factors such as individual qualifications and work location.

Benefits:

Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.

As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.

Qualifications

As a Conversational Designer, You Will:

• Design conversational AI experiences that are natural and engage customers and answer their questions or take actions on transactions. Ensure conversations leverage consistent brand, voice, and tone to inspire customer confidence.
• Identify new intent opportunities to increase the self-containment and simplify agent processes aligning with overall communication channel strategy.
• Design the user experience of key, differentiated features for this product
• Communicate and specify design concepts, solutions, and needs to senior executives

As an Applicant, You Bring:

• Portfolio of shipped work demonstrating Conversational Design and UX/VUI design and understanding of user-centered design principles
• SSML experience
• 5+ years of experience as a Conversation Designer or a similar role
• A bachelor's degree in design, interaction or a related UX degree, or commensurate industry experience

Additional Position Details

• Supervisory Responsibilities

• None

• Physical Demands

• Prolonged periods of sitting at a desk and working on a computer

• Work Environment

• Hybrid, with some time spent within Seattle office

• Travel

• No travel anticipated

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.

Compensation:

Pay Range: $75-120 (Hourly)

The successful candidate's starting pay within this range will be based on various factors such as individual qualifications and work location.

Benefits:

Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.

As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.