Contact Center Agent

Title: Contact Center Agent

Call Center & Customer Service

$ 19 / Hour

Dublin, Ohio

Remote

Contract/Temporary

Job Description:

Adecco is currently assisting one of its clients in their search for RemoteContact Center Agent!

Pay rate: $19.00 per hour.

Type: Temporary with possibility for extension or conversion

Responsibilities:

• The Contact Center Agent is responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.
• Job Responsibilities
• Professionally answer calls and address caller inquiries as needed.
• Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team.
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.

Qualifications

• Schedule Flexibility
• Platinum Tier Call Center Experience
• Japanese or Spanish bilingual
• Strong Computer Skills
• Excellent Verbal & Written communication
• Good verbal and written communication skills
• Dependable and able to adhere to schedule.
• Effective problem solving skills.
• Effective listening skills
• Customer service orientation
• Attention to detail.
• Ability to work effectively in a high volume and sometimes stressful work environment.
• Ability to read, write and speak English.
• Ability to sit at workstation for long periods of time.

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application.

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance