Confirmations Agent

Title: Confirmations Agent Remote

Location: FL-Orlando

Job Description:

•  Marketing Contact Center
•  Full Time

Job Requisition: R-109280

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Confirmation’s Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction.  We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham's COM philosophy.  This position is essential to maintain our arrival, revenue, and tour volume.

Pay: Your compensation will be an hourly rate of $18.00

Hours: You will receive an 8-hour shift between: 9:00am – 8:00pm

Saturdays: As needed, must be flexible.

Responsibilities:

• Make outbound calls to guests who have secured travel dates for their marketing package
  and confirm their arrivals date to increase show rate and tour delivery to the sites.  Must be able to maintain a high level of production pace while providing excellent customer service.
• Timely guest follow up ensuring customer service issues are resolved completely and promptly with detailed insight and creative alternatives to assist guests, promote travel, and reduce the Sales and Marketing cancellation rate and improve the guest experience.
• Provide support to the management team with revenue, tasks, accommodation changes and projects with comprehensive, confidential, and professional disclosure of incidents and escalations where required.
• Conduct trainings, calibration sessions, etc.
• Take inbound phone calls to support Inbound Reservations when call volume
  dictates.

Qualifications:

• High School diploma or equivalent
• Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
• Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
• Exceptional listener with excellent communication skills, both verbal and written.
• Must have the ability to deescalate customer situations and sway decisions.
• Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.  Must demonstrate solid judgement and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem-solving skills.
• Demonstrate professionalism and
  excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation.
• CRS and/or Liberation experience required.
• MS Office, Word, Excel experience required.
• 12-month minimum sales, customer service, reservations or equivalent experience required.

*Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, including the title and location of the position for which you are applying.