Community Supports Data Processor

Title: Community Supports Data Processor
Type:Remote
Location:  Iowa

Job Description:

The Community Supports Data Processor manages a queue of incoming documents to create new clients, update existing clients, and send interdepartmental tasks as needed in the Customer Relationship Management (CRM) system. This role requires frequent use of Provider Portals and multiple internal databases and document retrieval systems. This role operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $21.50/hr with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are: Monday-Friday 8:00am-5:00pm with the potential of overtime.

Position Responsibilities may include, but not limited to

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
• Access clinical documentation via portal for use in obtaining authorization for services.
• Troubleshoot and resolve account issues as required
• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
• Assist other departments for Intake-related inquiries