Community Manager

Community Manager

• Remote
• Type: Full-time
• Min. Experience: Some Experience
• Salary: $80,000 - $90,000

The Community Manager will play a pivotal role in nurturing and growing the AbsenceSoft Community. This position is ideal for someone passionate about creating engaging spaces, fostering meaningful connections, and driving a sense of belonging among community members. You will be responsible for building and cultivating strong relationships, moderating discussions, and creating dynamic and on-brand content that aligns with our marketing and operations strategies.  

Who We Are

AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way. 

Leading With Our Core Values

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.

Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

Everyone Matters.

No matter your background or experience, everyone's voice holds value here.

What You’ll Do

Content Creation & Community Moderation  

• Create and write unique, engaging content aligned cross functionally with the marketing content calendar, product roadmap, and more. 
• Build, maintain and execute a content calendar for the community. 
• Schedule and publish discussions and posts as part of day-to-day tasks. 
• Moderate activity and uphold community standards. 
• Cultivate brand presence by actively engaging with community members through timely, consistent, and professional posts responses. 
• Onboard new community members by responding to inquiries, assisting with needs, and ensuring a welcoming experience.  
• Build and maintain relationships with community members and leaders.  
• Maintaining and improving integrations between the community and other platforms 

Event Planning & Hosting  

• Ideate, facilitate, and host community-exclusive events that generate excitement and bring members together – both virtual and in person 
• Facilitate and host customer roundtables, office hours, and more customer-exclusive events to provide additional customer support and success opportunities within the community 

Analysis & Growth Planning  

• Analyze and report on key community metrics, including participation, engagement, and overall satisfaction.  
• Research and experiment with innovative strategies to continuously improve community health and engagement.  
• Provide actionable insights and represent the community's voice within the organization.  
• Track, assess and implement community platform improvements, as needed.
• Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.

• Other duties as assigned.

What’ll Set You Up for Success

Required Skills:

• 2+ years of experience in community management, social media, content or customer marketing, customer support or success, or similar field – a market or customer facing role within the B2B technology space is ideal. 
• A passion and track record for creating innovative, engaging, and community-oriented content, as well as fostering positive relationships and cultivating an inclusive, supportive environment for community members. 
• A keen interest in the HR space, particularly leave of absence and workplace accommodations.  
  • Familiarity with compliance and the legal aspects of leave of absence and accommodations landscape a plus  
• Strong and clear written and verbal communication skills.  
• Adept at condensing complex, legal and technical information into concise, easy-to-understand communications  
• Ability to analyze data, track performance metrics, and translate insights into actionable strategies.  
• Familiarity with SPACES model, a plus 
• Experience in Salesforce, a plus 
• Experience in Mighty Networks, a plus 
• Experience in Asana, a plus 
• Experience with Zapier, a plus 

What To Know Before You Apply

• We’re located in beautiful Golden, Colorado.
• This is a full-time, salaried position + bonus.
• AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, and life insurance. We offer a 401k and 401k match after your first year with AbsenceSoft.
• We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
• The salary range for this position is $80k - $90k.