Community Management Specialist

Title: Community Management Specialist

Location: Woodland Hills, CA
Work Type:Remote 
Job ID: 1854

Job Description:

Where A-Players Thrive.

We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We're Looking For A: Community Management Specialist who will work to enhance the community management workflow for Golden Hippo's brands' social media community presence and foster meaningful interactions with our audiences. This person will be the primary community management point of contact for cross-functional teams, and a liaison between the Customer Care, Golden Customer Care, Social Media, and Marketing teams, This role is responsible for ensuring comments and direct messages across various platforms are handled properly working closely with the QA team, as well as KPI tracking and insights reporting.

 

Location: Remote (Woodland Hills, CA)

What You'll Be Doing:

• Collaborate with Golden Customer Care on community management efforts between the Customer Care & Social Media teams - including all organic social media comments & direct messages, and all paid ad comment management. 


• Communicate and work cross-functionally with all business units including Social Media, Product Development, Legal, Copywriting, Brand Development and Marketing to create brand-compliant macros and messaging in anticipation of high volume and time-sensitive comments 


• Actively ensure a positive and engaged community within Golden Hippo's brands by engaging with customers and fans on social media


• Effectively communicate with Golden Customer Care to ensure all performance metrics are being met, and work closely with the Manager, Customer Care to address any improvements or innovations that could be implemented 


• Develop and implement strategies to drive sales growth and enhance customer retention. 


• Actively report and measure response rates, volume and comments across community management- sharing with stakeholders as needed 


• Analyze data and metrics to identify areas of opportunities for the brands, along with recommendations for implementation, including Social Listening 


• Actively communicate with the Marketing team and update social media business assets in the community management platform, including ensuring ad accounts and pages are properly connected 


• Work closely with the QA team to ensure set performance standards are being met by the social media Customer Experience agents, supporting the development and implementation of QA processes, reporting, and communications.

 

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Strong desire to learn and grow, not afraid to ask questions 


• Highly motivated, proactive, and organized 


• Strong communication skills 


• Able to problem solve and provide solutions & recommendations for issues that arise 


• Excellent interpersonal skills to ensure successful interactions, strong working relationships, and the ability to interface with varied levels of management, peers, and partners across varying teams. 


• Demonstrated ability to work effectively in a fast-paced environment


• Bachelor's Degree


• 2 years of social media community management


• Familiar with using Brandwatch, Hootsuite or SproutSocial 


• Proficient in GSuite (Google Docs, Sheets, etc.) 


• Strong reading and writing skills


• Experience with D2C brands in the health, beauty, or pet preferred

 

Golden Perks & Benefits: 

• Comprehensive healthcare coverage - We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.


• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $6.1 million to date. 


• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. 


• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.


• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.


• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. 


• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development. 


• Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs. 


• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded. 


• Reimbursements for a portion of personal cell phone and internet usage for eligible employees. 


• For those coming into our Woodland Hills, CA office, you'll find a fully stocked kitchen and a free on-site gym. 


• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here.

 

The base salary range is $55,500-$74,100, plus annual & monthly KPI bonus potential.

 

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; 

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

 

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

 

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won't pay any fees for placements. Thank you for your understanding.