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Collector

LoanMart

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  • Date Posted:

    7/15/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Van Nuys, CA

  • Job Type:

    Employee

  • Job Schedule:

    Alternative Schedule,Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    $19 - $24 Hourly

  • Categories:

    Administrative,  Collections,  Customer Service

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Mental Health Support, Paid Time Off

About the Role

Title: Collector (Late Stage)

Van Nuys, CA, USA

  • 65000-90000 Hourly Rate: $19.00 - $24.00. Bonus earnings range from high three figures to low four figures per month. Earnings are based on performance.
  • Base + Commission
  • Full Time
  • Medical, Dental, Vision, Free and Supplemental Life Insurance, Employee Assistance Program, Pet, Paid Time Off

ABOUT THE POSITION: We're looking for a skilled and motivated Late-Stage Collections Specialist to join our team. In this role, you'll leverage your strong communication, negotiation, and problem-solving skills to resolve delinquent accounts and help our customers get back on track. You'll be a key player in minimizing losses while delivering a respectful, solutions-focused experience.

Key Responsibilities:

  • Make outbound and receive inbound calls (manually and via auto-dialer) to engage customers with delinquent accounts.
  • Educate customers on payment options and assist them in avoiding vehicle repossession.
  • Negotiate payment arrangements that are both compliant and realistic for customers, while reducing objections and delays.
  • Prioritize accounts based on risk level and potential recovery, ensuring efficient time management.
  • Conduct skip-tracing using approved tools and techniques to locate customer or vehicle information.
  • Ensure all interactions comply with company policies, the Fair Debt Collection Practices Act (FDCPA), and other relevant regulations.
  • Collaborate with team members in a high-volume, performance-driven environment.

What You Bring:

  • Prior experience in collections or skip tracing (preferred). High-risk and/or secured lending experience is a plus.
  • Proven ability to meet and exceed individual and team performance goals.
  • Comfortable working with high call volumes and calls monitored for compliance.
  • Familiarity with FDCPA and other relevant debt collection laws and guidelines.
  • Experience using dialer systems and CRM tools.
  • Tech-savvy: proficient with PCs, internet-based tools, and standard office software.
  • Flexible availability, including evenings and weekends.
  • A resilient and team-oriented mindset-able to adapt and stay motivated in a fast-paced environment.

Position Details:

  • Hybrid (two days in office at Van Nuys headquarters). Casual attire.
  • Periodic overtime, usually at month-end
  • Day shift (start time between 7 a.m. and 9 a.m.- to be established at time of offer)
  • Monthly performance-based progressive increase structure. Typical monthly earnings average in low four figures.

 

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