Collections Specialist

Title:Collections Specialist
Location: Parlin United States

Job Description:

Collections Specialist

Summary: CRG's long-standing transportation and logistics client in Charlotte is seeking a local Collections Specialist for a 6-month REMOTE project. The selected candidate will train on-site and then transition to remote work. This role is focused on the timely collection of assigned accounts receivable, making 70+ calls per week and emailing, and does not involve research or dispute resolution - just strictly collecting. It's an excellent opportunity to gain valuable experience with Oracle Fusion/Cloud while working for a global, industry-leading organization! We also offer excellent benefits for contractors, including 10 Paid Holidays - see below!

Location: REMOTE (on-site in southwest Charlotte, NC for initial training and occasional meetings throughout the contract) - Must be local to Charlotte

Contract Opportunity: 6 months (to help out during implementation project)

Compensation: $25 per hour + production-based bonuses, up to $1,250 in bonuses per month!

Hours: Monday-Friday, 8:00am - 5:00pm

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

• 10 Paid Holidays! (even on contract, and starting from day 1!)
• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K - CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Job Duties:

• Conduct proactive collection activities to reduce past-due balances and achieve departmental goals.
• Deliver a high level of professionalism and customer service in all interactions with internal and external stakeholders.
• Contact customers by phone and email to determine reasons for delinquent accounts and secure payment commitments.
• Negotiate and arrange payment plans to bring accounts current, and follow up to ensure obligations are fulfilled.
• Verify and monitor the payment status of outstanding invoices to maintain accurate records.
• Record all collection activities and customer communications in the system for proper documentation and tracking.
• Reissue invoices, statements, and supporting documents as needed to facilitate payment.
• Review credit balances and contact customers to obtain remittance details for accurate account reconciliation.
• Collaborate with the payment applications team to ensure proper allocation of customer payments.
• Provide customers with timely updates regarding registration and insurance compliance.
• Recommend process improvements and policy enhancements to the Collections Supervisor to optimize efficiency and effectiveness.

Qualifications:

• HDS Diploma required; Associate's or Bachelor's degree preferred
• 2-3+ years of corporate B2B collections experience (not consumer collections), preferably from the Logistics industry, but open
• Oracle Fusion (Cloud) or Oracle R12 ERP highly preferred
• Proficiency with Microsoft Office (Excel) required.

Category Code: JN001, JN005

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