Collections Representative

Title: Collections Representative

10:30am-7pm EST

Location: Stow United States

Job Description:

Start Date anticipated: August 11, 2025

10:30 AM - 7 PM Shift

($400 monthly performance bonus guaranteed for the first 3 months)

$20.00/hr. + targeted commissions up to $10k annually

This position is on a hybrid schedule and NO WEEKEND shifts:

Mondays and Fridays from home /Tuesdays through Thursdays on-site at our headquarters in Stow, OH.

Training schedule will be 10:30am-7pm EST for roughly 4 weeks and expected to be conducted fully onsite

The Collection Representative works to establish payment solutions for first party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters.

DUTIES AND RESPONSIBILITIES

• Receive inbound calls and/or outbound customer calls of past due credit accounts via a dialer system.
• Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to advise of proper payment arrangements.
• Properly document collection actions and status of account.
• Process electronic debit, credit, and check payments over the phone.
• Maintain professional interaction with all Matco Tools personnel and customers.
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Motivated, goal oriented, persistent, and a skilled negotiator.
• Must have a high sense of integrity.
• Proven account management skills required to create, maintain, and enhance customer relationships while resolving past due accounts.
• Carry out responsibilities with minimal direction and work well in a team environment.
• Must be able to work the 10:30pm-7pm shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home).

EDUCATION AND EXPERIENCE

• 6+ months of collections experience in a call center with dialer preferred.
• Knowledge of collection laws.

CAREER PATH

• Potential to grow into roles within Commercial Financial Services and Finance.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

#LI-KS1

#LI-Hybrid

WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.

BENEFITS

• Annual bonuses/incentives (depending on position)
• Immediate company benefits (medical, dental, vision, life, etc.)
• 401k with company match
• 401k defined contribution after 1 year of service
• High level of employee engagement
• Walking path and gym equipment onsite
• Food trucks on site during the summer
• Dress for your day - every day casual/jeans
• Employee discounts
• 15 days vacation + 4 floating holidays + 8 paid holidays
• Paid maternity & paternity leave
• Tuition reimbursement
• Student loan payment assistance
• Hybrid work environment (2 days remote)
• Annual Day of Caring for employees to volunteer
• Discounts on tools
• Annual team building events

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves!

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."