Clinical Practice Manager - Post-Acute Care

Clinical Practice Manager/Post-Acute Care

Wilmington, NC

The Clinical Practice Manager serves as the liaison between the Post-Acute facility and the regional leadership. The Clinical Practice Manager, under the direction of the Vice President of Operations Post-Acute Care, is responsible for operational performance of the facilities in their assigned market.  The Clinical Practice Manager provides operational support to their PODS, coordinates client service activities and performs special assignments and other related work as required.

Candidates being considered will live in the Wilmington NC market to accomodate the 40% travel to cities in the Central and Eastern part of North Carolina.

RESPONSIBILITIES:

Management

• Recommends process improvements to gain operational and/or administrative efficiencies and sees through implementation
• Manages daily operations and recommends improvements to the practice as it relates to KPI's and Provider Satisfaction
• Helps coordinate coverage schedules to ensure adequate staffing to meet patient care needs
• Implements policies and procedures that guide and support the practice operations
• Participates in Recruitment for new providers for the Post-Acute team
• Lead onsite meetings with providers and client facilities on a quarterly basis
• Assesses department needs for resources, supplies, equipment, and staff to provide quality services and reduce operational costs
• Consistently meet budget for areas of responsibility

Ensures establishment and continuation of Quality programs

• Presents new programs/processes that reduce cost and/or improve quality of care, and manages these thru approval and implementation phases
• Maintains established departmental policies and procedures, objectives, and standards compliance
• Maintains records and documents to evaluate the quantity and timeliness of work

Client Relations

• Ensures strong relationships, retention of existing referral sources, and new referrals. Ambassador for Post-Acute program
• Consistently fosters a commitment to customer service in all areas of responsibility
• Consistently displays professionalism in dealing with customers, staff, and clinicians
• Develop and implement business development and retention strategies with managed care organizations, facilities and community care physicians

Administrative duties for Providers

• Serves as primary support for the providers in their daily duties
• Collaborates with the medical community to help ensure effective care transitions
• Provides administrative support for minutes and agendas of team meetings
• Enhances Patient and Provider Satisfaction
• Oversees new hire orientation for thorough onboarding processes

 

Requirements

QUALIFICATIONS:

• 3 to 5 years of work experience in a healthcare related field
• BS or equivalent, in a healthcare related field
• Ability to analyze and create complex financial schedules
• Business development and or market outreach experience 
• Ability to work well under pressure  meeting deadlines and with difficult people
• Ability to establish priorities and be flexible enough to adapt to changing ones
• Ability to communicate effectively – orally, in writing, in person and on the telephone – with all categories of people within the company and potential affiliates
• Proficiency with Microsoft Office Suite, including Excel, Word
• Ability to work independently and in an organized manner
• Ability to establish goals and demonstrated ability to complete projects by deadlines
• Ability to travel up to 40%
• Ability to attend company and professional functions after normal work hours

 

Job Benefits

TeamHealth offers a competitive benefits package to include Medical/Dental/vision, 401k, PTO and Holidays.

Location

Hybrid