Client Services Representative

Client Services Representative - Hybrid (Franklin, TN)

• Employees can workremotely
• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Job Posting - Salary Range: $50,992 - $88,386 
• Department: Customer Service
• Flexible Time Off: 15 Days
• Schedule: Full Time
• Shift: Day Shift

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

• Hybrid role reporting into the Franklin, TN office 2 times a week.
• Work with clients to address their needs and provide solutions.
• Present detailed reports to clients and management.
• Manage client records and documentation.
• Perform reconciliations to ensure accuracy in client accounts.
• Collaborate with other teams to improve client satisfaction.
• Reporting to the Senior Director of Operations.

Qualifications

• 2+ years of experience in client services or a related field.
• Must be in the Franklin, TN area and able to work in office 2 times a week.
• Proficiency in Microsoft Excel (can maintain complex spreadsheets) and other applications.
• Excellent communication skills, both written and verbal.
• Organized with strong attention to detail and accuracy

Additional Information

Perks:

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

#LI-Hybrid

This is a hybrid remote/in-office role.