Client Services Consultant

Title: Client Services Consultant

Location: US-Phoenix Offsite

Job Description:

About the Role: Fragomen Phoenix is seeking a Client Services Consultant with a minimum of 3-5 years’ Business Immigration experience to join our on-site team working directly with a global client. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration.  Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

This position can be 100% remote.

How will you make a difference as a Client Services Consultant at Fragomen?

• Serve as a U.S. immigration resource to our global client's Talent Mobility team, Foreign Nationals, Recruiters, People Business Partners and Managers.

• Work within client internal interface to answer immigration related questions.

• Support multiple work streams

• Serve as first level point of contact for client employees and handle issue escalation and resolution.

• Escalate matters to client and Fragomen as needed.

• Coordinate and ensure company compliance with government document postings and job postings (both onsite and electronically, as needed).

• Interface with client’s relocation vendor regarding immigration matters for employees transferring to or from the US.

• Ensure sensitivities for VIPs or special cases are understood and handled appropriately.

• Collect and structure data to support and own decisions that drive project effectiveness, efficiency and innovation.

• Leverage relationships and build the goodwill necessary to strengthen connections, build trust and drive change without authority.

• Prepare and deliver impactful presentations to the business when needed

• Partner and manage stakeholders for project buy-in, resourcing and productive results

• Assess and clarify stakeholders' primary goals/motives to ensure that these are considered and communicated effectively

• Connect and empathize with stakeholders

Leverage your valuable skills and experience to make an impact at Fragomen:

• BA or BS degree required.

• 3+ years of professional work experience in business immigration (law firm or in-house).

• Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands.

• Excellent verbal and written communication skills.

• Demonstrate flexibility regarding client and legal team requests.

• Achieve high level of productivity.

• Excellent customer service and interpersonal skills.

• NIV & IV experience preferred.

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays

• Medical, Dental, and Vision plans + FSA & HSA Plans

• 401K plan, with company matching