Claims Representative - Commercial Lines

Title: Claims Representative Entry Level - Commercial Lines

Location: Stevens Point, WI

time type Full time

Job Description:

In this role, you'll investigate and resolve insurance claims with a focus on efficiency and accuracy. You'll independently manage a caseload, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders. You'll leverage your analytical, decision-making, and problem-solving skills to determine liability or compensability and ensure fair claim resolutions by handling minor exposure coverage, negligence, medical, and damage issues.

This role will be filled in Stevens Point, WI following our hybrid work model.

What You'll Do:

As an Entry Level Claims Representative for our Commercial Lines, you will:

• Verify that our customers have coverage.
• Investigate and gather information about claims by contacting all parties involved.
• Accurately document all decisions, correspondences, reports, and discussions.
• Gain experience in determining liability and setting reserves.
• Evaluate your investigations to make decisions about the claims.
• Learn about determining if subrogation exists and taking steps necessary for recovery.
• Resolve claims in the best interests of the insured, the claimant, and Sentry.

What it Takes:

• Bachelor's degree preferred or equivalent experience.
• Knowledge of insurance policies and coverage, claim payments procedures and familiarity with medical terminology preferred.
• The desire, ability and interpersonal savvy to handle a fast-paced, high-volume work environment.
• Effective oral and written communication and human-relations skills.
• Ability to make sound decisions while using good judgment in evaluating claims.
• Effective computer skills.
• Bilingual skills a plus, Spanish preferred.

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs.

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.