Circulation Supervisor

 

Circulation Supervisor

Location: Rochester NY United States

Job Description:

Responsible for the smooth functioning of day-to-day operations for the Access Services Department, ensuring a high level of customer service. Reports to the Circulation Coordinator. Primary responsibilities include:· Staffing the Library Service Desk and training/monitoring student workers· Opening/Closing the Library· Processing interlibrary loan requests

Education / Experience

• High school diploma
• Preferred - Bachelor Degree desirable or equivalent experience
• 2-3 years directly related experience desired (library or customer service)

Competencies / Skills

• Customer service ability and experience.
• Excellent written and verbal communication skills
• Ability to work positively and productively in a team oriented, fast paced changing environment
• Capacity to interact professionally with the public and to work as a team member with other employees
• Supervisory experience (training and monitoring others' work)
• Working knowledge of Microsoft applications
• Ability to be flexible and handle frequent interruptions
• Strong Attention to detail
• Punctuality
• Ability to work night and weekend hours until closing, with flexibility for daytime hours and availability for emergency backup support

Supervision of Employees

Student workers (indirect)

Work Environment

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some lifting and shifting of Library materials

Can be stressful during busy periods

Normal sitting, standing, and walking throughout the course of the day.

Periods of extended computer usage.

Must be able to lift up to 30 pounds - incoming shipments, etc.

Requires dexterity and data entry skills.

Requires noise tolerance of patrons communicating and utilizing the library.

Some nights (until midnight, 2am during finals) and weekends required

Mental Demands:

Ability to think clearly amid changing priorities and circumstances.

Maintain professional attitude and demeanor in difficult situations.

Ability to multitask in a very busy work environment.

Exercise sound judgment.

Maintain high level of confidentiality.

Equipment to be Used

• MS Office Suite (Excel, Word, Outlook, PowerPoint)/Google Suite
• ILLiad Interlibrary Loan software
• Alma Library Software
• PC Software
• Printer
• Copier
• Telephone

Job Type Part-time Work Hours

Part-time, 20-22 hours per week, 12 months per year